Fortune Life hotline, claims and licence
Fortune Life Insurance Company, Inc. is a life insurance company. One other company on the IC lists shares the name, each with its own licence.
Licensed. Certificate of Authority no. 2025/19-R.IC life insurer list dated Aug 31, 2026. Its 2025 premium income of ₱1,473.8 million ranks 19th of the 33 companies in the IC's premium table. That is 0.37% of the ₱403.2 billion all life insurers collected in 2025 (₱1,473.8 million ÷ ₱403.2 billion, IC premium table). 1,331 licensed agents sell for it on the IC agent lists of Sep 25, 2026, the 13th most of the 34 companies licensed to sell life insurance.
- Head Office (Fortune Life Building, Makati)(02) 8230-9999
- Head Office (Fortune Life Building, Makati)(02) 8234-3399
Fortune Life hotline and claims
| inquiries@fortunelife.com |
From Fortune Life's contact page.
- Check coverage by emailing claims@fortunelife.com with the insured's name, birth date and date of death, injury or confinement.
- Get the requirement list and claim forms from the claims page or a Fortune Life branch.
- Submit documents online via the File a Claim form or by email, then send the originals to a branch or the Makati head office Claims Department.
- Approval takes up to 15 working days after complete requirements.
- Claim refused: you can file it with the IC instead of a court when it is ₱5,000,000 or less per claim (the limit since the 2013 amendment of the Insurance Code), not counting interest, costs and lawyer's fees. Either side can appeal to the Court of Appeals within 30 days.Insurance Code sec. 439
- If Fortune Life becomes insolvent: the IC's Security Fund pays allowed claims left unpaid, up to ₱20,000 per claim under the Insurance Code as amended in 2013.Insurance Code sec. 378
Complaints
- Write to Fortune Life first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
Fortune Life products and plans
- Individual Insurance
- Group Insurance
- Personal Accident
- Savings & Wealth Accumulation
- For Retirement
- For Education Assistance
- For Estate Protection
- For Health
IC records
| Licensed agents, IC lists of Sep 25, 2026 | 1,331 |
|---|---|
| Agents with a life licence | 1,329 |
| Agents with a microinsurance, life licence | 8 |
| General agents | 3 |
| Premium income, 2025 (IC) | ₱1,473.8 million, rank 19 of 33 |
This company shares the Fortune Life name but hold separate licences. Your contract shows which one you deal with.
| Fortune General Insurance Corporation | non-life insurer, 2025/37-R |
|---|
Company details
- Licensed company
- Fortune Life Insurance Company, Inc.
- Certificate of Authority
- 2025/19-R
- Head office
- Fortune Life Building, 162 Legaspi Street, Legaspi Village, Makati City
- Official website
- web.fortunelife.com
- Licensed for: life insurance. Variable life (VUL) may be sold only by an agent with a variable contract licence; no agent on the IC lists holds that licence for Fortune Life.Insurance Code sec. 316
- Not licensed for: car, property and other non-life cover. Those come from the non-life list.
How tax applies to the policy
- Death benefit: proceeds paid to heirs or beneficiaries when the insured dies are not taxable income. Interest the insurer pays on proceeds it keeps for you is taxable. See income tax calculator.NIRC Sec. 32(B)(1), in force since Jan 1, 1998
- Estate tax: proceeds on your own life count in your gross estate when they are paid to your estate, or to a beneficiary you can still change. They stay out when the policy names the beneficiary as irrevocable. See estate and estate tax.NIRC Sec. 85(E), in force since Jan 1, 1998
- Premiums returned to you: the premiums you paid, returned during the term, at maturity or when you surrender a life, endowment or annuity policy, are not taxable income. See income tax calculator.NIRC Sec. 32(B)(2), in force since Jan 1, 1998
- Worked example: a ₱1,000,000 death benefit paid to a beneficiary the insured could still change. Income tax on it: ₱0 (Sec. 32(B)(1)). It adds ₱1,000,000 to the gross estate (Sec. 85(E)); once the estate's deductions are used up, that is ₱60,000 more estate tax at 6% (Sec. 84). Paid to an irrevocable beneficiary, it adds ₱0.
Before you sign or pay
- Match the company and number. Your policy should name Fortune Life Insurance Company, Inc. and the licence number shown at the top of this page.
- Check the agent. Search their name in the agent check; the result should show Fortune Life Insurance and a licence end date that has not passed.
- Pay Fortune Life Insurance, not a person. Keep the official receipts issued in Fortune Life Insurance's name.
Questions
Is Fortune Life legit?
Yes. Fortune Life Insurance Company, Inc. is licensed by the Insurance Commission (licence 2025/19-R). A genuine policy names Fortune Life Insurance Company, Inc. and that number.
What is the Fortune Life hotline?
(02) 8230-9999 (Head Office (Fortune Life Building, Makati)), or (02) 8234-3399, as printed on web.fortunelife.com.
How do I file a claim with Fortune Life?
Start from the claims page on web.fortunelife.com, which lists the forms and documents for each claim type. If Fortune Life refuses a claim of ₱5,000,000 or less, you can file it with the Insurance Commission instead of a court (Insurance Code sec. 439).
Does Fortune Life sell VUL?
None of its agents on the IC agent lists of Sep 25, 2026 holds the variable contract licence needed to sell VUL (Insurance Code sec. 316).