FGen Insurance hotline, claims and licence
FGen Insurance is the brand of Fortune General Insurance Corporation, a non-life insurance company. One other company on the IC lists shares the name, each with its own licence.
Licensed. Certificate of Authority no. 2025/37-R.IC non-life insurer list dated Aug 31, 2026. Its 2025 gross premiums written of ₱1,220.1 million rank 31st of the 54 companies in the IC's non-life premium table. That is 0.82% of the ₱149.1 billion written by all non-life and composite insurers in 2025 (₱1,220.1 million ÷ ₱149.1 billion, IC non-life premium table). 418 licensed agents sell for it on the IC agent lists of Sep 25, 2026, the 14th most of the 53 companies licensed to sell non-life insurance.
- Head Office Contact No.(+632) 8706-3959
FGen Insurance hotline and claims
From FGen Insurance's contact page.
- Claim refused: you can file it with the IC instead of a court when it is ₱5,000,000 or less per claim (the limit since the 2013 amendment of the Insurance Code), not counting interest, costs and lawyer's fees. Either side can appeal to the Court of Appeals within 30 days.Insurance Code sec. 439
- If FGen Insurance becomes insolvent: the IC's Security Fund pays allowed claims left unpaid, up to ₱20,000 per claim under the Insurance Code as amended in 2013.Insurance Code sec. 378
Complaints
- Write to FGen Insurance first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
FGen Insurance products and plans
- CTPL
- Motor Car Insurance
- OFW Insurance
- Personal Accident
- Fire Residential
- Surety
- Travel Secure
- Marine Cargo
IC records
| Licensed agents, IC lists of Sep 25, 2026 | 418 |
|---|---|
| Agents with a non-life licence | 418 |
This company shares the FGen Insurance name but hold separate licences. Your contract shows which one you deal with.
| Fortune Life Insurance Company, Inc. | life insurer, 2025/19-R |
|---|
Company details
- Brand
- FGen Insurance
- Licensed company
- Fortune General Insurance Corporation
- Certificate of Authority
- 2025/37-R
- Head office
- 4th Floor., Citystate Centre, 709 Shaw Boulevard, Pasig City
- Official website
- fgeninsurance.com
- Licensed for: non-life insurance such as motor, property, fire, travel and surety bonds.
- Not licensed for: life insurance and VUL. Those come from the life list.
How tax applies to the policy
- Documentary stamp tax: fire, marine and other property insurance policies carry DST of ₱0.50 on each ₱4 of premium charged. See documentary stamp tax calculator.NIRC Sec. 184, in force since Jan 1, 1998
- Worked example: a fire insurance policy with a ₱10,000 premium. DST = ₱10,000 ÷ ₱4 = 2,500 units × ₱0.50 = ₱1,250 (Sec. 184).
Before you sign or pay
- Match the company and number. Your policy should name Fortune General Insurance Corporation, not only the FGen Insurance brand, and the licence number shown at the top of this page.
- Check the agent. Search their name in the agent check; the result should show Fortune General Insurance and a licence end date that has not passed.
- Pay Fortune General Insurance, not a person. Keep the official receipts issued in Fortune General Insurance's name.
Questions
Is FGen Insurance legit?
Yes. Fortune General Insurance Corporation is licensed by the Insurance Commission (licence 2025/37-R). A genuine policy names Fortune General Insurance Corporation and that number.
What is the FGen Insurance hotline?
(+632) 8706-3959 (Head Office Contact No.), as printed on fgeninsurance.com.