CLIMBS hotline, claims and licence
CLIMBS Life & General Insurance Cooperative is an insurer licensed for both life and non-life insurance.
Licensed. Certificate of Authority no. 2025/20-R.IC life insurer list dated Aug 31, 2026. Its 2025 premium income of ₱2,546.7 million (life business) ranks 18th of the 33 companies in the IC's premium table. That is 0.63% of the ₱403.2 billion all life insurers collected in 2025 (₱2,546.7 million ÷ ₱403.2 billion, IC premium table). 95 licensed agents sell for it on the IC agent lists of Sep 25, 2026, the 24th most of the 34 companies licensed to sell life insurance.
- Telephone No. (Cagayan de Oro head office)(088) 881-0275
- Mobile(+63) 917-701-0662
- Telephone No. (Quezon City)(02) 8257-0388
CLIMBS hotline and claims
| customerservice@climbs.coop |
From CLIMBS's contact page.
- Claim refused: you can file it with the IC instead of a court when it is ₱5,000,000 or less per claim (the limit since the 2013 amendment of the Insurance Code), not counting interest, costs and lawyer's fees. Either side can appeal to the Court of Appeals within 30 days.Insurance Code sec. 439
- If CLIMBS becomes insolvent: the IC's Security Fund pays allowed claims left unpaid, up to ₱20,000 per claim under the Insurance Code as amended in 2013.Insurance Code sec. 378
Complaints
- Write to CLIMBS first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
CLIMBS products and plans
- Life Insurance
- Non-Life Insurance
- Weather Protect Insurance
- Motor Car Insurance
- Group Hospitalization Insurance
- Personal Accident Insurance
- Fire Insurance
- Coop Loan Protection Plan
IC records
| Licensed agents, IC lists of Sep 25, 2026 | 95 |
|---|---|
| Agents with a microinsurance, life licence | 67 |
| Agents with a microinsurance, non-life licence | 67 |
| Agents with a life licence | 23 |
| Agents with a non-life licence | 17 |
| Premium income, 2025 (IC) | ₱2,546.7 million, rank 18 of 33 |
Company details
- Licensed company
- CLIMBS Life & General Insurance Cooperative
- Certificate of Authority
- 2025/20-R
- Head office
- CLIMBS Building, Upper Zone 5, National Highway, Bulua, 9000 Cagayan De Oro City
- Official website
- climbs.coop
- Licensed for: both life and non-life insurance. VUL needs an agent with a variable contract licence; no agent on the IC lists holds that licence for CLIMBS.Insurance Code sec. 316
How tax applies to the policy
- Death benefit: proceeds paid to heirs or beneficiaries when the insured dies are not taxable income. Interest the insurer pays on proceeds it keeps for you is taxable. See income tax calculator.NIRC Sec. 32(B)(1), in force since Jan 1, 1998
- Estate tax: proceeds on your own life count in your gross estate when they are paid to your estate, or to a beneficiary you can still change. They stay out when the policy names the beneficiary as irrevocable. See estate and estate tax.NIRC Sec. 85(E), in force since Jan 1, 1998
- Documentary stamp tax: fire, marine and other property insurance policies carry DST of ₱0.50 on each ₱4 of premium charged. See documentary stamp tax calculator.NIRC Sec. 184, in force since Jan 1, 1998
- Worked example: a ₱1,000,000 death benefit paid to a beneficiary the insured could still change. Income tax on it: ₱0 (Sec. 32(B)(1)). It adds ₱1,000,000 to the gross estate (Sec. 85(E)); once the estate's deductions are used up, that is ₱60,000 more estate tax at 6% (Sec. 84). Paid to an irrevocable beneficiary, it adds ₱0.
Before you sign or pay
- Match the company and number. Your policy should name CLIMBS Life & General Insurance Cooperative and the licence number shown at the top of this page.
- Check the agent. Search their name in the agent check; the result should show CLIMBS Life & General Insurance Cooperative and a licence end date that has not passed.
- Pay CLIMBS Life & General Insurance Cooperative, not a person. Keep the official receipts issued in CLIMBS Life & General Insurance Cooperative's name.
Questions
Is CLIMBS legit?
Yes. CLIMBS Life & General Insurance Cooperative is licensed by the Insurance Commission (licence 2025/20-R). A genuine policy names CLIMBS Life & General Insurance Cooperative and that number.
What is the CLIMBS hotline?
(088) 881-0275 (Telephone No. (Cagayan de Oro head office)), or (+63) 917-701-0662, as printed on climbs.coop.
Does CLIMBS sell VUL?
None of its agents on the IC agent lists of Sep 25, 2026 holds the variable contract licence needed to sell VUL (Insurance Code sec. 316).