Etiqa hotline, claims and licence
Etiqa Life and General Assurance Philippines, Inc. is an insurer licensed for both life and non-life insurance. It was formerly AsianLife and General Assurance Corporation.
Licensed. Certificate of Authority no. 2025/72-R.IC life insurer list dated Aug 31, 2026. Its 2025 premium income of ₱4,111.8 million (life business) ranks 16th of the 33 companies in the IC's premium table. That is 1.0% of the ₱403.2 billion all life insurers collected in 2025 (₱4,111.8 million ÷ ₱403.2 billion, IC premium table). 89 licensed agents sell for it on the IC agent lists of Sep 25, 2026, the 25th most of the 34 companies licensed to sell life insurance.
- Head Office Telephone(+632) 8890 1758
- Medical Information Center (MIC)(+632) 8895-3308
- PLDT Toll Free1-800-10-895-3308
Etiqa hotline and claims
| Customer Hotline for Globe Users | (+63) 917-520-8919 |
|---|---|
| Customer Hotline for Smart Users | (+63) 908-883-4901 |
From Etiqa's contact page.
- Out-patient claims: submit the signed OP claim form, BIR-approved invoices, prescriptions and lab requests (originals)
- In-patient claims: submit the signed IP claim form, hospital statement of account, invoices and operation records if any.
- Death claims: email scanned claimant's statement, attending physician's statement and supporting documents to LifeClaims@etiqa.com.ph.
- Dengue and pneumonia reimbursement documents can be emailed to claimsreimbursement@etiqa.com.ph.
- Claim refused: you can file it with the IC instead of a court when it is ₱5,000,000 or less per claim (the limit since the 2013 amendment of the Insurance Code), not counting interest, costs and lawyer's fees. Either side can appeal to the Court of Appeals within 30 days.Insurance Code sec. 439
- If Etiqa becomes insolvent: the IC's Security Fund pays allowed claims left unpaid, up to ₱20,000 per claim under the Insurance Code as amended in 2013.Insurance Code sec. 378
Complaints
- Write to Etiqa first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
Etiqa products and plans
- Individual Life Insurance
- Individual Non Life Insurance
- Takaful
- Personal Accident
- Corporate Life Insurance
- Corporate Non Life Insurance
- Travel Insurance
- Auto Insurance
IC records
| Licensed agents, IC lists of Sep 25, 2026 | 89 |
|---|---|
| Agents with a life licence | 67 |
| Agents with a variable life (vul) licence | 58 |
| Agents with a non-life licence | 16 |
| General agents | 1 |
| Premium income, 2025 (IC) | ₱4,111.8 million, rank 16 of 33 |
Company details
- Licensed company
- Etiqa Life and General Assurance Philippines, Inc.
- Certificate of Authority
- 2025/72-R
- Former name
- AsianLife and General Assurance Corporation
- Head office
- Etiqa Atrium, 10th to 12E Floors, 107 Aguirre Street, Legazpi Village, Makati City
- Official website
- etiqa.com.ph
- Licensed for: both life and non-life insurance. VUL needs an agent with a variable contract licence; 58 of Etiqa's agents hold that licence.Insurance Code sec. 316
How tax applies to the policy
- Death benefit: proceeds paid to heirs or beneficiaries when the insured dies are not taxable income. Interest the insurer pays on proceeds it keeps for you is taxable. See income tax calculator.NIRC Sec. 32(B)(1), in force since Jan 1, 1998
- Estate tax: proceeds on your own life count in your gross estate when they are paid to your estate, or to a beneficiary you can still change. They stay out when the policy names the beneficiary as irrevocable. See estate and estate tax.NIRC Sec. 85(E), in force since Jan 1, 1998
- Documentary stamp tax: fire, marine and other property insurance policies carry DST of ₱0.50 on each ₱4 of premium charged. See documentary stamp tax calculator.NIRC Sec. 184, in force since Jan 1, 1998
- Worked example: a ₱1,000,000 death benefit paid to a beneficiary the insured could still change. Income tax on it: ₱0 (Sec. 32(B)(1)). It adds ₱1,000,000 to the gross estate (Sec. 85(E)); once the estate's deductions are used up, that is ₱60,000 more estate tax at 6% (Sec. 84). Paid to an irrevocable beneficiary, it adds ₱0.
Before you sign or pay
- Match the company and number. Your policy should name Etiqa Life and General Assurance Philippines, Inc. and the licence number shown at the top of this page.
- Check the agent. Search their name in the agent check; the result should show Etiqa Life and General Assurance Philippines and a licence end date that has not passed.
- Pay Etiqa Life and General Assurance Philippines, not a person. Keep the official receipts issued in Etiqa Life and General Assurance Philippines's name.
Questions
Is Etiqa legit?
Yes. Etiqa Life and General Assurance Philippines, Inc. is licensed by the Insurance Commission (licence 2025/72-R). A genuine policy names Etiqa Life and General Assurance Philippines, Inc. and that number.
What is the Etiqa hotline?
(+632) 8890 1758 (Head Office Telephone), or (+632) 8895-3308, as printed on etiqa.com.ph.
How do I file a claim with Etiqa?
Start from the claims page on etiqa.com.ph, which lists the forms and documents for each claim type. If Etiqa refuses a claim of ₱5,000,000 or less, you can file it with the Insurance Commission instead of a court (Insurance Code sec. 439).
Does Etiqa sell VUL?
Yes. 58 of its agents hold the variable contract licence needed to sell VUL (Insurance Code sec. 316), on the IC agent lists of Sep 25, 2026.
Is Etiqa the same company as AsianLife and General Assurance Corporation?
Yes. The IC list prints AsianLife and General Assurance Corporation as its former name, so policies issued under that name sit with Etiqa Life and General Assurance Philippines, Inc.