EastWest Ageas Insurance hotline, claims and licence
EastWest Ageas Insurance is the brand of East West Ageas Life Insurance Corporation, a life insurance company. One other company on the IC lists shares the name, each with its own licence.
Licensed. Certificate of Authority no. 2025/16-R.IC life insurer list dated Aug 31, 2026. Its 2025 premium income of ₱6,575.6 million ranks 14th of the 33 companies in the IC's premium table. That is 1.6% of the ₱403.2 billion all life insurers collected in 2025 (₱6,575.6 million ÷ ₱403.2 billion, IC premium table). 1,685 licensed agents sell for it on the IC agent lists of Sep 25, 2026, the 12th most of the 34 companies licensed to sell life insurance.
- Customer Service Team+632.8939.3924
EastWest Ageas Insurance hotline and claims
| AskMe@ewageas.com.ph |
From EastWest Ageas Insurance's contact page.
- Share details about your claim.
- Submit the claim form for your claim type with a valid ID, through your Financial Advisor/Consultant or to claims@ewageas.com.ph.
- Wait for regular updates; initial assessment is within 1-2 business days.
- Claim refused: you can file it with the IC instead of a court when it is ₱5,000,000 or less per claim (the limit since the 2013 amendment of the Insurance Code), not counting interest, costs and lawyer's fees. Either side can appeal to the Court of Appeals within 30 days.Insurance Code sec. 439
- If EastWest Ageas Insurance becomes insolvent: the IC's Security Fund pays allowed claims left unpaid, up to ₱20,000 per claim under the Insurance Code as amended in 2013.Insurance Code sec. 378
Complaints
- Write to EastWest Ageas Insurance first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
EastWest Ageas Insurance products and plans
- Protection
- Health
- Investment
- Savings (family/education)
- Retirement
IC records
| Licensed agents, IC lists of Sep 25, 2026 | 1,685 |
|---|---|
| Agents with a life licence | 1,537 |
| Agents with a variable life (vul) licence | 989 |
| Premium income, 2025 (IC) | ₱6,575.6 million, rank 14 of 33 |
This company shares the EastWest Ageas Insurance name but hold separate licences. Your contract shows which one you deal with.
| EAST WEST INSURANCE BROKERAGE, INC. | insurance broker, IB-01-2024-R-A |
|---|
Company details
- Brand
- EastWest Ageas Insurance, EastWest Ageas
- Licensed company
- East West Ageas Life Insurance Corporation
- Certificate of Authority
- 2025/16-R
- Official website
- ewageas.com.ph
- Licensed for: life insurance. Variable life (VUL) may be sold only by an agent with a variable contract licence; 989 of EastWest Ageas Insurance's agents hold that licence.Insurance Code sec. 316
- Not licensed for: car, property and other non-life cover. Those come from the non-life list.
How tax applies to the policy
- Death benefit: proceeds paid to heirs or beneficiaries when the insured dies are not taxable income. Interest the insurer pays on proceeds it keeps for you is taxable. See income tax calculator.NIRC Sec. 32(B)(1), in force since Jan 1, 1998
- Estate tax: proceeds on your own life count in your gross estate when they are paid to your estate, or to a beneficiary you can still change. They stay out when the policy names the beneficiary as irrevocable. See estate and estate tax.NIRC Sec. 85(E), in force since Jan 1, 1998
- Premiums returned to you: the premiums you paid, returned during the term, at maturity or when you surrender a life, endowment or annuity policy, are not taxable income. See income tax calculator.NIRC Sec. 32(B)(2), in force since Jan 1, 1998
- Worked example: a ₱1,000,000 death benefit paid to a beneficiary the insured could still change. Income tax on it: ₱0 (Sec. 32(B)(1)). It adds ₱1,000,000 to the gross estate (Sec. 85(E)); once the estate's deductions are used up, that is ₱60,000 more estate tax at 6% (Sec. 84). Paid to an irrevocable beneficiary, it adds ₱0.
Before you sign or pay
- Match the company and number. Your policy should name East West Ageas Life Insurance Corporation, not only the EastWest Ageas Insurance brand, and the licence number shown at the top of this page.
- Check the agent. Search their name in the agent check; the result should show East West Ageas Life Insurance and a licence end date that has not passed.
- Pay East West Ageas Life Insurance, not a person. Keep the official receipts issued in East West Ageas Life Insurance's name.
Questions
Is EastWest Ageas Insurance legit?
Yes. East West Ageas Life Insurance Corporation is licensed by the Insurance Commission (licence 2025/16-R). A genuine policy names East West Ageas Life Insurance Corporation and that number.
What is the EastWest Ageas Insurance hotline?
+632.8939.3924 (Customer Service Team), as printed on ewageas.com.ph.
How do I file a claim with EastWest Ageas Insurance?
Start from the claims page on ewageas.com.ph, which lists the forms and documents for each claim type. If EastWest Ageas Insurance refuses a claim of ₱5,000,000 or less, you can file it with the Insurance Commission instead of a court (Insurance Code sec. 439).
Does EastWest Ageas Insurance sell VUL?
Yes. 989 of its agents hold the variable contract licence needed to sell VUL (Insurance Code sec. 316), on the IC agent lists of Sep 25, 2026.