BPI MS hotline, claims and licence
BPI/MS Insurance Corporation is a non-life insurance company. One other company on the IC lists shares the name, each with its own licence.
Licensed. Certificate of Authority no. 2025/18-R.IC non-life insurer list dated Aug 31, 2026. Its 2025 gross premiums written of ₱8,478.8 million rank 4th of the 54 companies in the IC's non-life premium table. That is 5.7% of the ₱149.1 billion written by all non-life and composite insurers in 2025 (₱8,478.8 million ÷ ₱149.1 billion, IC non-life premium table). 718 licensed agents sell for it on the IC agent lists of Sep 25, 2026, the 9th most of the 53 companies licensed to sell non-life insurance.
- For concerns, call BPI MS(02) 8840-9000
BPI MS hotline and claims
| helpline@bpims.com |
From BPI MS's contact page.
- Claim refused: you can file it with the IC instead of a court when it is ₱5,000,000 or less per claim (the limit since the 2013 amendment of the Insurance Code), not counting interest, costs and lawyer's fees. Either side can appeal to the Court of Appeals within 30 days.Insurance Code sec. 439
- If BPI MS becomes insolvent: the IC's Security Fund pays allowed claims left unpaid, up to ₱20,000 per claim under the Insurance Code as amended in 2013.Insurance Code sec. 378
Complaints
- Write to BPI MS first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
BPI MS products and plans
- Comprehensive Motor Insurance
- Compulsory Third Party Liability
- Family Personal Accident
- Personal Accident - Individual
- Home Protection
IC records
| Licensed agents, IC lists of Sep 25, 2026 | 718 |
|---|---|
| Agents with a non-life licence | 717 |
| Agents with a microinsurance, non-life licence | 1 |
| General agents | 18 |
This company shares the BPI MS name but hold separate licences. Your contract shows which one you deal with.
| BPI AIA Life Assurance Corporation | life insurer, 2025/11-R |
|---|
Company details
- Licensed company
- BPI/MS Insurance Corporation
- Certificate of Authority
- 2025/18-R
- Official website
- eprotect.bpims.com
- Licensed for: non-life insurance such as motor, property, fire, travel and surety bonds.
- Not licensed for: life insurance and VUL. Those come from the life list.
How tax applies to the policy
- Documentary stamp tax: fire, marine and other property insurance policies carry DST of ₱0.50 on each ₱4 of premium charged. See documentary stamp tax calculator.NIRC Sec. 184, in force since Jan 1, 1998
- Worked example: a fire insurance policy with a ₱10,000 premium. DST = ₱10,000 ÷ ₱4 = 2,500 units × ₱0.50 = ₱1,250 (Sec. 184).
Before you sign or pay
- Match the company and number. Your policy should name BPI/MS Insurance Corporation and the licence number shown at the top of this page.
- Check the agent. Search their name in the agent check; the result should show BPI/MS Insurance and a licence end date that has not passed.
- Pay BPI/MS Insurance, not a person. Keep the official receipts issued in BPI/MS Insurance's name.
Questions
Is BPI MS legit?
Yes. BPI/MS Insurance Corporation is licensed by the Insurance Commission (licence 2025/18-R). A genuine policy names BPI/MS Insurance Corporation and that number.
What is the BPI MS hotline?
(02) 8840-9000 (For concerns, call BPI MS), as printed on eprotect.bpims.com.