Malayan Insurance hotline, claims and licence
Malayan Insurance Company, Inc. is a non-life insurance company.
Licensed. Certificate of Authority no. 2025/12-R.IC non-life insurer list dated Aug 31, 2026. Its 2025 gross premiums written of ₱13.4 billion rank 3rd of the 54 companies in the IC's non-life premium table. That is 9.0% of the ₱149.1 billion written by all non-life and composite insurers in 2025 (₱13.4 billion ÷ ₱149.1 billion, IC non-life premium table). 1,362 licensed agents sell for it on the IC agent lists of Sep 25, 2026, the 6th most of the 53 companies licensed to sell non-life insurance.
- CX Center (Head Office)(02) 8628-8628
- CX Center (Head Office)+63919-062-3649
- CAMILLE (Call Malayan Insurance Live Line) 24/7 Roadside Assistance02-8459-4702
Malayan Insurance hotline and claims
| CAMILLE 24/7 Roadside Assistance (For Viber messages only.) | 0917-118-0320 |
|---|---|
| cxc@malayan.com |
From Malayan Insurance's contact page.
- File the claim online through the Online Claim Notification.
- Prepare the general requirements, e.g. for travel: valid ID or passport, copy of policy, copy of e-ticket.
- Add the documents listed for your specific loss (e.g. medical certificate and official receipts for emergency medical treatment)
- Claim refused: you can file it with the IC instead of a court when it is ₱5,000,000 or less per claim (the limit since the 2013 amendment of the Insurance Code), not counting interest, costs and lawyer's fees. Either side can appeal to the Court of Appeals within 30 days.Insurance Code sec. 439
- If Malayan Insurance becomes insolvent: the IC's Security Fund pays allowed claims left unpaid, up to ₱20,000 per claim under the Insurance Code as amended in 2013.Insurance Code sec. 378
Complaints
- Write to Malayan Insurance first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
Malayan Insurance products and plans
- Travel Insurance
- Vehicle Insurance
- Property and Asset Insurance
- Personal and Family Insurance
IC records
| Licensed agents, IC lists of Sep 25, 2026 | 1,362 |
|---|---|
| Agents with a non-life licence | 1,362 |
| General agents | 6 |
Company details
- Licensed company
- Malayan Insurance Company, Inc.
- Certificate of Authority
- 2025/12-R
- Head office
- 4th Floor Yuchengco Tower 1, #500 Quintin Paredes Street, Binondo, Manila
- Official website
- malayan.com
- Licensed for: non-life insurance such as motor, property, fire, travel and surety bonds.
- Not licensed for: life insurance and VUL. Those come from the life list.
How tax applies to the policy
- Documentary stamp tax: fire, marine and other property insurance policies carry DST of ₱0.50 on each ₱4 of premium charged. See documentary stamp tax calculator.NIRC Sec. 184, in force since Jan 1, 1998
- Worked example: a fire insurance policy with a ₱10,000 premium. DST = ₱10,000 ÷ ₱4 = 2,500 units × ₱0.50 = ₱1,250 (Sec. 184).
Before you sign or pay
- Match the company and number. Your policy should name Malayan Insurance Company, Inc. and the licence number shown at the top of this page.
- Check the agent. Search their name in the agent check; the result should show Malayan Insurance and a licence end date that has not passed.
- Pay Malayan Insurance, not a person. Keep the official receipts issued in Malayan Insurance's name.
Questions
Is Malayan Insurance legit?
Yes. Malayan Insurance Company, Inc. is licensed by the Insurance Commission (licence 2025/12-R). A genuine policy names Malayan Insurance Company, Inc. and that number.
What is the Malayan Insurance hotline?
(02) 8628-8628 (CX Center (Head Office)), or +63919-062-3649, as printed on malayan.com.
How do I file a claim with Malayan Insurance?
Start from the claims page on malayan.com, which lists the forms and documents for each claim type. If Malayan Insurance refuses a claim of ₱5,000,000 or less, you can file it with the Insurance Commission instead of a court (Insurance Code sec. 439).