Pioneer Insurance hotline, claims and licence
Pioneer Insurance and Surety Corporation is a non-life insurance company. 3 other companies on the IC lists share the name, each with its own licence.
Licensed. Certificate of Authority no. 2025/38-R-A.IC non-life insurer list dated Aug 31, 2026. Its 2025 gross premiums written of ₱20.7 billion rank 1st of the 54 companies in the IC's non-life premium table. That is 13.9% of the ₱149.1 billion written by all non-life and composite insurers in 2025 (₱20.7 billion ÷ ₱149.1 billion, IC non-life premium table). 1,093 licensed agents sell for it on the IC agent lists of Sep 25, 2026, the 8th most of the 53 companies licensed to sell non-life insurance.
- Trunkline+63 2 8812 7777 / +63 2 7750 9999
- Contact Center (Landline)+63 2 7750 5433 / +63 2 8812 2832
- Contact Center (Globe)+63 917 871 3641 / +63 917 540 0934
Pioneer Insurance hotline and claims
| Contact Center (Smart) | +63 919 061 8859 / +63 999 993 4054 |
|---|---|
| info@pioneer.com.ph |
From Pioneer Insurance's contact page.
- Select your product (Personal or Business) to see its full list of claim requirements.
- Submit a claim through the contact form by choosing 'File a Claim', or call the contact center.
- Claim refused: you can file it with the IC instead of a court when it is ₱5,000,000 or less per claim (the limit since the 2013 amendment of the Insurance Code), not counting interest, costs and lawyer's fees. Either side can appeal to the Court of Appeals within 30 days.Insurance Code sec. 439
- If Pioneer Insurance becomes insolvent: the IC's Security Fund pays allowed claims left unpaid, up to ₱20,000 per claim under the Insurance Code as amended in 2013.Insurance Code sec. 378
Complaints
- Write to Pioneer Insurance first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
Pioneer Insurance products and plans
- Motor (Personal)
- Travel
- Accident
- Health & Medical Expenses
- Residential Property
- OFW Insurance (Personal)
- Cyber Insurance (Personal)
- Bonds
IC records
| Licensed agents, IC lists of Sep 25, 2026 | 1,093 |
|---|---|
| Agents with a non-life licence | 1,093 |
| General agents | 2 |
These 3 companies share the Pioneer Insurance name but hold separate licences. Your contract shows which one you deal with.
| Pioneer Life Inc. | life insurer, 2025/09-R |
|---|---|
| M Pioneer Insurance Inc. | non-life insurer, 2025/02-R-A |
| Pioneer Intercontinental Insurance Corporation | non-life insurer, 2025/51-R |
Company details
- Licensed company
- Pioneer Insurance and Surety Corporation
- Certificate of Authority
- 2025/38-R-A
- Head office
- Pioneer House Makati, 108 Paseo de Roxas Legaspi Village, Makati City
- Official website
- pioneer.com.ph
- Licensed for: non-life insurance such as motor, property, fire, travel and surety bonds.
- Not licensed for: life insurance and VUL. Those come from the life list.
How tax applies to the policy
- Documentary stamp tax: fire, marine and other property insurance policies carry DST of ₱0.50 on each ₱4 of premium charged. See documentary stamp tax calculator.NIRC Sec. 184, in force since Jan 1, 1998
- Worked example: a fire insurance policy with a ₱10,000 premium. DST = ₱10,000 ÷ ₱4 = 2,500 units × ₱0.50 = ₱1,250 (Sec. 184).
Before you sign or pay
- Match the company and number. Your policy should name Pioneer Insurance and Surety Corporation and the licence number shown at the top of this page.
- Check the agent. Search their name in the agent check; the result should show Pioneer Insurance and Surety and a licence end date that has not passed.
- Pay Pioneer Insurance and Surety, not a person. Keep the official receipts issued in Pioneer Insurance and Surety's name.
Questions
Is Pioneer Insurance legit?
Yes. Pioneer Insurance and Surety Corporation is licensed by the Insurance Commission (licence 2025/38-R-A). A genuine policy names Pioneer Insurance and Surety Corporation and that number.
What is the Pioneer Insurance hotline?
+63 2 8812 7777 / +63 2 7750 9999 (Trunkline), or +63 2 7750 5433 / +63 2 8812 2832, as printed on pioneer.com.ph.
How do I file a claim with Pioneer Insurance?
Start from the claims page on pioneer.com.ph, which lists the forms and documents for each claim type. If Pioneer Insurance refuses a claim of ₱5,000,000 or less, you can file it with the Insurance Commission instead of a court (Insurance Code sec. 439).