IC licensedNon-life insurer
Petrogen hotline, claims and licence
Petrogen Insurance Corporation is a non-life insurance company.
Licensed. Certificate of Authority no. 2025/74-R.IC non-life insurer list dated Aug 31, 2026. Its 2025 gross premiums written of ₱3,544.0 million rank 12th of the 54 companies in the IC's non-life premium table. That is 2.4% of the ₱149.1 billion written by all non-life and composite insurers in 2025 (₱3,544.0 million ÷ ₱149.1 billion, IC non-life premium table).
- SAN MIGUEL CUSTOMER CARE HOTLINE Tel(+632) 8-632-3000
- SAN MIGUEL CUSTOMER CARE HOTLINE1-800-1888-7621
- OFFICE OF THE GENERAL MANAGER Tel(+632) 8-702-4952
Petrogen hotline and claims
| CLAIMS DEPARTMENT Tel | (+632) 8-702-4972, 4976 |
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From Petrogen's contact page.
- Claim refused: you can file it with the IC instead of a court when it is ₱5,000,000 or less per claim (the limit since the 2013 amendment of the Insurance Code), not counting interest, costs and lawyer's fees. Either side can appeal to the Court of Appeals within 30 days.Insurance Code sec. 439
- If Petrogen becomes insolvent: the IC's Security Fund pays allowed claims left unpaid, up to ₱20,000 per claim under the Insurance Code as amended in 2013.Insurance Code sec. 378
Complaints
- Write to Petrogen first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
Petrogen products and plans
- Property
- Engineering
- Casualty
- Financial Lines
- Marine, Aviation & Hull
- Bonds
- Motor Car
Company details
- Licensed company
- Petrogen Insurance Corporation
- Certificate of Authority
- 2025/74-R
- Head office
- San Miguel Properties Centre, 7 St. Francis Street, Mandaluyong City
- Official website
- petrogen.com.ph
- Licensed for: non-life insurance such as motor, property, fire, travel and surety bonds.
- Not licensed for: life insurance and VUL. Those come from the life list.
How tax applies to the policy
- Documentary stamp tax: fire, marine and other property insurance policies carry DST of ₱0.50 on each ₱4 of premium charged. See documentary stamp tax calculator.NIRC Sec. 184, in force since Jan 1, 1998
- Worked example: a fire insurance policy with a ₱10,000 premium. DST = ₱10,000 ÷ ₱4 = 2,500 units × ₱0.50 = ₱1,250 (Sec. 184).
Before you sign or pay
- Match the company and number. Your policy should name Petrogen Insurance Corporation and the licence number shown at the top of this page.
- Check the agent. Search their name in the agent check; the result should show Petrogen Insurance and a licence end date that has not passed.
- Pay Petrogen Insurance, not a person. Keep the official receipts issued in Petrogen Insurance's name.
Questions
Is Petrogen legit?
Yes. Petrogen Insurance Corporation is licensed by the Insurance Commission (licence 2025/74-R). A genuine policy names Petrogen Insurance Corporation and that number.
What is the Petrogen hotline?
(+632) 8-632-3000 (SAN MIGUEL CUSTOMER CARE HOTLINE Tel), or 1-800-1888-7621, as printed on petrogen.com.ph.