AXA Philippines hotline, claims and licence
AXA Philippines Life and General Insurance Corporation is an insurer licensed for both life and non-life insurance. It was formerly Philippine Axa Life Insurance Corporation.
Licensed. Certificate of Authority no. 2025/14-R.IC life insurer list dated Aug 31, 2026. Its 2025 premium income of ₱31.5 billion (life business) ranks 5th of the 33 companies in the IC's premium table. That is 7.8% of the ₱403.2 billion all life insurers collected in 2025 (₱31.5 billion ÷ ₱403.2 billion, IC premium table). 9,746 licensed agents sell for it on the IC agent lists of Sep 25, 2026, the 4th most of the 34 companies licensed to sell life insurance.
- For customer inquiries, support, and complaints(+632) 8 581-5292
- For customer inquiries, support, and complaints(+63) 917 170-9292
- For customer inquiries, support, and complaints(+63) 919 056-5292
AXA Philippines hotline and claims
| For corporate transactions | (+632) 8 885-0101 |
|---|---|
| For corporate transactions | (+63) 919 057-0101 |
| customer.service@axa.com.ph |
From AXA Philippines's contact page.
- Download and fill out the claim form, then send the documents to any Metrobank branch or file through your AXA Financial Advisor (or submit online via Emma by AXA or AXA PH Claims Submission)
- AXA evaluates the documents and gives an update within five working days.
- AXA tells you if more documents are needed or if the claim is approved or declined.
- Once approved, the payout goes through your preferred payment method.
- Claim refused: you can file it with the IC instead of a court when it is ₱5,000,000 or less per claim (the limit since the 2013 amendment of the Insurance Code), not counting interest, costs and lawyer's fees. Either side can appeal to the Court of Appeals within 30 days.Insurance Code sec. 439
- If AXA Philippines becomes insolvent: the IC's Security Fund pays allowed claims left unpaid, up to ₱20,000 per claim under the Insurance Code as amended in 2013.Insurance Code sec. 378
Complaints
- Write to AXA Philippines first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
AXA Philippines products and plans
- Health and Critical Illness
- Income Protection
- Savings and Investments
- Travel Insurance
- Car Insurance
- Home Insurance
- Commercial
IC records
| Licensed agents, IC lists of Sep 25, 2026 | 9,746 |
|---|---|
| Agents with a life licence | 8,605 |
| Agents with a variable life (vul) licence | 4,603 |
| Agents with a non-life licence | 3,367 |
| Premium income, 2025 (IC) | ₱31.5 billion, rank 5 of 33 |
Company details
- Licensed company
- AXA Philippines Life and General Insurance Corporation
- Certificate of Authority
- 2025/14-R
- Former name
- Philippine Axa Life Insurance Corporation
- Mergers
- Merged with Charter Ping-an Insurance Corporation effective 28 December 2022.
- Head office
- 34th Floor, GT Tower International, 6813 Ayala Avenue cor. HV Dela Costa Street, Makati City
- Official website
- axa.com.ph
- Licensed for: both life and non-life insurance. VUL needs an agent with a variable contract licence; 4,603 of AXA Philippines's agents hold that licence.Insurance Code sec. 316
How tax applies to the policy
- Death benefit: proceeds paid to heirs or beneficiaries when the insured dies are not taxable income. Interest the insurer pays on proceeds it keeps for you is taxable. See income tax calculator.NIRC Sec. 32(B)(1), in force since Jan 1, 1998
- Estate tax: proceeds on your own life count in your gross estate when they are paid to your estate, or to a beneficiary you can still change. They stay out when the policy names the beneficiary as irrevocable. See estate and estate tax.NIRC Sec. 85(E), in force since Jan 1, 1998
- Documentary stamp tax: fire, marine and other property insurance policies carry DST of ₱0.50 on each ₱4 of premium charged. See documentary stamp tax calculator.NIRC Sec. 184, in force since Jan 1, 1998
- Worked example: a ₱1,000,000 death benefit paid to a beneficiary the insured could still change. Income tax on it: ₱0 (Sec. 32(B)(1)). It adds ₱1,000,000 to the gross estate (Sec. 85(E)); once the estate's deductions are used up, that is ₱60,000 more estate tax at 6% (Sec. 84). Paid to an irrevocable beneficiary, it adds ₱0.
Before you sign or pay
- Match the company and number. Your policy should name AXA Philippines Life and General Insurance Corporation and the licence number shown at the top of this page.
- Check the agent. Search their name in the agent check; the result should show AXA Philippines Life and General Insurance and a licence end date that has not passed.
- Pay AXA Philippines Life and General Insurance, not a person. Keep the official receipts issued in AXA Philippines Life and General Insurance's name.
Questions
Is AXA Philippines legit?
Yes. AXA Philippines Life and General Insurance Corporation is licensed by the Insurance Commission (licence 2025/14-R). A genuine policy names AXA Philippines Life and General Insurance Corporation and that number.
What is the AXA Philippines hotline?
(+632) 8 581-5292 (For customer inquiries, support, and complaints), or (+63) 917 170-9292, as printed on axa.com.ph.
How do I file a claim with AXA Philippines?
Start from the claims page on axa.com.ph, which lists the forms and documents for each claim type. If AXA Philippines refuses a claim of ₱5,000,000 or less, you can file it with the Insurance Commission instead of a court (Insurance Code sec. 439).
Does AXA Philippines sell VUL?
Yes. 4,603 of its agents hold the variable contract licence needed to sell VUL (Insurance Code sec. 316), on the IC agent lists of Sep 25, 2026.
Is AXA Philippines the same company as Philippine Axa Life Insurance Corporation?
Yes. The IC list prints Philippine Axa Life Insurance Corporation as its former name, so policies issued under that name sit with AXA Philippines Life and General Insurance Corporation.