Cocogen hotline, claims and licence
COCOGEN Insurance, Inc. is a non-life insurance company. It was formerly UCPB General Insurance Company, Inc..
Licensed. Certificate of Authority no. 2025/46-R.IC non-life insurer list dated Aug 31, 2026. Its 2025 gross premiums written of ₱3,886.0 million rank 10th of the 54 companies in the IC's non-life premium table. That is 2.6% of the ₱149.1 billion written by all non-life and composite insurers in 2025 (₱3,886.0 million ÷ ₱149.1 billion, IC non-life premium table). 503 licensed agents sell for it on the IC agent lists of Sep 25, 2026, the 13th most of the 53 companies licensed to sell non-life insurance.
- Hotline(02) 8830-6000
- Trunkline(02) 8811-1788
Cocogen hotline and claims
| client_services@cocogen.com |
From Cocogen's contact page.
- Choose online or paper-based claim (online is for motor claims only)
- Fill up the online form with your details and claim details.
- Have digital copies of all required documents ready.
- The claims team contacts you within 1-2 working days.
- Claim refused: you can file it with the IC instead of a court when it is ₱5,000,000 or less per claim (the limit since the 2013 amendment of the Insurance Code), not counting interest, costs and lawyer's fees. Either side can appeal to the Court of Appeals within 30 days.Insurance Code sec. 439
- If Cocogen becomes insolvent: the IC's Security Fund pays allowed claims left unpaid, up to ₱20,000 per claim under the Insurance Code as amended in 2013.Insurance Code sec. 378
Complaints
- Write to Cocogen first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
Cocogen products and plans
- Fire
- Engineering
- Personal Accident
- Liability and Casualty
- Marine
- Surety Bonds
IC records
| Licensed agents, IC lists of Sep 25, 2026 | 503 |
|---|---|
| Agents with a non-life licence | 503 |
| General agents | 3 |
Company details
- Licensed company
- COCOGEN Insurance, Inc.
- Certificate of Authority
- 2025/46-R
- Former name
- UCPB General Insurance Company, Inc.
- Official website
- cocogen.com
- Licensed for: non-life insurance such as motor, property, fire, travel and surety bonds.
- Not licensed for: life insurance and VUL. Those come from the life list.
How tax applies to the policy
- Documentary stamp tax: fire, marine and other property insurance policies carry DST of ₱0.50 on each ₱4 of premium charged. See documentary stamp tax calculator.NIRC Sec. 184, in force since Jan 1, 1998
- Worked example: a fire insurance policy with a ₱10,000 premium. DST = ₱10,000 ÷ ₱4 = 2,500 units × ₱0.50 = ₱1,250 (Sec. 184).
Before you sign or pay
- Match the company and number. Your policy should name COCOGEN Insurance, Inc. and the licence number shown at the top of this page.
- Check the agent. Search their name in the agent check; the result should show COCOGEN Insurance and a licence end date that has not passed.
- Pay COCOGEN Insurance, not a person. Keep the official receipts issued in COCOGEN Insurance's name.
Questions
Is Cocogen legit?
Yes. COCOGEN Insurance, Inc. is licensed by the Insurance Commission (licence 2025/46-R). A genuine policy names COCOGEN Insurance, Inc. and that number.
What is the Cocogen hotline?
(02) 8830-6000 (Hotline), or (02) 8811-1788, as printed on cocogen.com.
How do I file a claim with Cocogen?
Start from the claims page on cocogen.com, which lists the forms and documents for each claim type. If Cocogen refuses a claim of ₱5,000,000 or less, you can file it with the Insurance Commission instead of a court (Insurance Code sec. 439).
Is Cocogen the same company as UCPB General Insurance Company, Inc.?
Yes. The IC list prints UCPB General Insurance Company, Inc. as its former name, so policies issued under that name sit with COCOGEN Insurance, Inc.