IWC hotline, claims and licence
IWC is the brand of IMS Wellth Care, Inc., an HMO (health maintenance organization).
Licensed. Certificate of Authority no. HMO-2026-01-R.IC HMO list dated Aug 31, 2026. Its 2025 revenue of ₱407.9 million was the 13th highest of 27 HMOs in IC statistics. Of every peso of revenue in 2025 it paid 62 centavos in members' health care and claims (₱251.8 million ÷ ₱407.9 million, IC HMO statistics).
- 24/7 Hotlines+63285280480
- Toll-Free Number1 800 10 5280480
- Mobile0917 851 8645
IWC hotline and claims
| Mobile | 0922 822 1033 |
|---|---|
| Mobile | 0922 822 1034 |
| Mobile | 0922 822 1035 |
| Mobile | 0998 586 9439 |
| contact@iwc.com.ph |
From IWC's contact page.
- Claim refused or unpaid: the Insurance Commission regulates IWC and sets the rules for adjudicating HMO claims, so the complaint goes to the IC.EO 192 sec. 4(a)
- If the HMO fails: the IC can appoint a conservator, receiver or liquidator to protect members.EO 192 sec. 4(e), 4(i)
Complaints
- Write to IWC first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
IWC products and plans
- Corporate & Group Plans
IC records
| Revenue, 2025 (IC) | ₱407.9 million, 13th of 27 |
|---|---|
| Health care benefits and claims, 2025 | ₱251.8 million |
Company details
- Brand
- IWC
- Licensed company
- IMS Wellth Care, Inc.
- Certificate of Authority
- HMO-2026-01-R
- Official website
- iwc.com.ph
- Licensed for: prepaid health care plans: agreed health services for enrolled members, for a fixed fee paid in advance for a set period.EO 192 sec. 2
- Licence: every HMO needs a licence to operate from the Insurance Commission, which issues, renews, suspends and revokes HMO certificates.EO 192 sec. 4(b), 5
- Not an insurer: life insurance comes from a company on the life list, under a different licence.
How tax applies to the plan
- Premiums you pay: employees on pure compensation income cannot deduct HMO or health insurance premiums. Since TRAIN, Sec. 34 allows them no deductions, and the old ₱2,400 health premium deduction is gone. Self-employed people and businesses work under the business-expense rules instead. See health insurance for the self-employed.NIRC Sec. 34 as amended by RA 10963, from Jan 1, 2018
- Worked example: an employee on salary only pays ₱15,000 a year for a family HMO plan. Deduction allowed on the income tax return: ₱0, so taxable income stays the same (Sec. 34 as amended by TRAIN).
Before you sign or pay
- Match the company and number. Your contract should name IMS Wellth Care, Inc., not only the IWC brand, and the licence number shown at the top of this page.
- Ask for the seller's IC licence. Ask which HMO they represent and confirm it with IWC.
- Pay IMS Wellth Care, not a person. Keep the official receipts issued in IMS Wellth Care's name.
Questions
Is IWC legit?
Yes. IMS Wellth Care, Inc. is licensed by the Insurance Commission (licence HMO-2026-01-R). A genuine contract names IMS Wellth Care, Inc. and that number.
What is the IWC hotline?
+63285280480 (24/7 Hotlines), or 1 800 10 5280480, as printed on iwc.com.ph.
Which hospitals accept IWC?
IWC keeps its list of accredited hospitals and clinics on its own site, iwc.com.ph. Check it before a planned visit, because networks change.