1COOPHealth hotline, claims and licence
1COOPHealth is the brand of Cooperative Health Management Federation, an HMO (health maintenance organization).
Licensed. Certificate of Authority no. HMO-2024-03-R.IC HMO list dated Aug 31, 2026. Its 2025 revenue of ₱637.7 million was the 12th highest of 27 HMOs in IC statistics. Of every peso of revenue in 2025 it paid 59 centavos in members' health care and claims (₱376.9 million ÷ ₱637.7 million, IC HMO statistics).
- Our New Trunkline(02) 8 - 638 - 8628
- Hotline Numbers+63 917-506-7809
- Hotline Numbers+63 917-105-7377
1COOPHealth hotline and claims
| Hotline Numbers | +63 998-966-8501 |
|---|
From 1COOPHealth's contact page.
- Prepare original official receipts with the statement of account and itemized charge slips.
- Include the clinical abstract and operative/admission-discharge record signed by the attending physician where applicable.
- Send all requirements to 1CoopHealth within 30 days after availment, discharge or death.
1COOPHealth claims page · Reimbursement · Accredited hospitals and clinics
- Claim refused or unpaid: the Insurance Commission regulates 1COOPHealth and sets the rules for adjudicating HMO claims, so the complaint goes to the IC.EO 192 sec. 4(a)
- If the HMO fails: the IC can appoint a conservator, receiver or liquidator to protect members.EO 192 sec. 4(e), 4(i)
Complaints
- Write to 1COOPHealth first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
1COOPHealth products and plans
- Standard Premium Plans
- Emergency Prepaid Plans
- Prepaid Cards
- Telemed
IC records
| Revenue, 2025 (IC) | ₱637.7 million, 12th of 27 |
|---|---|
| Health care benefits and claims, 2025 | ₱376.9 million |
Company details
- Brand
- 1COOPHealth, 1COOPhealth, CHMF
- Licensed company
- Cooperative Health Management Federation
- Certificate of Authority
- HMO-2024-03-R
- Official website
- chmf.coop
- Licensed for: prepaid health care plans: agreed health services for enrolled members, for a fixed fee paid in advance for a set period.EO 192 sec. 2
- Licence: every HMO needs a licence to operate from the Insurance Commission, which issues, renews, suspends and revokes HMO certificates.EO 192 sec. 4(b), 5
- Not an insurer: life insurance comes from a company on the life list, under a different licence.
How tax applies to the plan
- Premiums you pay: employees on pure compensation income cannot deduct HMO or health insurance premiums. Since TRAIN, Sec. 34 allows them no deductions, and the old ₱2,400 health premium deduction is gone. Self-employed people and businesses work under the business-expense rules instead. See health insurance for the self-employed.NIRC Sec. 34 as amended by RA 10963, from Jan 1, 2018
- Worked example: an employee on salary only pays ₱15,000 a year for a family HMO plan. Deduction allowed on the income tax return: ₱0, so taxable income stays the same (Sec. 34 as amended by TRAIN).
Before you sign or pay
- Match the company and number. Your contract should name Cooperative Health Management Federation, not only the 1COOPHealth brand, and the licence number shown at the top of this page.
- Ask for the seller's IC licence. Ask which HMO they represent and confirm it with 1COOPHealth.
- Pay Cooperative Health Management Federation, not a person. Keep the official receipts issued in Cooperative Health Management Federation's name.
Questions
Is 1COOPHealth legit?
Yes. Cooperative Health Management Federation is licensed by the Insurance Commission (licence HMO-2024-03-R). A genuine contract names Cooperative Health Management Federation and that number.
What is the 1COOPHealth hotline?
(02) 8 - 638 - 8628 (Our New Trunkline), or +63 917-506-7809, as printed on dev.chmf.coop.
How do I file a claim with 1COOPHealth?
Start from the claims page on dev.chmf.coop, which lists the forms and documents for each claim type. If the HMO refuses or delays, complain to the Insurance Commission, which adjudicates HMO claims under EO 192.
How do I get a 1COOPHealth reimbursement?
1COOPHealth explains reimbursement for services you paid for yourself on dev.chmf.coop; follow the page linked in the claims section above.
Which hospitals accept 1COOPHealth?
1COOPHealth keeps its list of accredited hospitals and clinics on its own site, dev.chmf.coop. Check it before a planned visit, because networks change.