IC licensedPre-need company
Ayala Plans hotline, claims and licence
Ayala Plans, Inc. is a pre-need company.
Licensed. Certificate of Authority no. PN-03-2026-R.IC pre-need list dated Aug 31, 2026. It collected no premiums in 2025 (IC pre-need figures). At Dec 31, 2025 its trust fund covered 113% of the reserves it must hold for planholders (₱1,969.3 million ÷ ₱1,736.8 million, IC pre-need figures).
- 24-hour BPI Contact Center(+632) 889-10000
- domestic toll-free for PLDT1-800-188-89100
- mobile phone and international calls63+2+889-10000
Ayala Plans hotline and claims
| customerservice@ayalaplans.com.ph |
From Ayala Plans's contact page.
- Missed an instalment: you have a grace period of at least 60 days, then at least 2 years to reinstate the plan before it can be cancelled.Pre-Need Code sec. 23
- Want out: you can end the plan in writing at any time and receive the termination value in your contract.Pre-Need Code sec. 24
- If the company fails: the plan's trust fund is for planholders only and cannot pay the company's other creditors.Pre-Need Code sec. 30
Complaints
- Write to Ayala Plans first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
Company details
- Licensed company
- Ayala Plans, Inc.
- Certificate of Authority
- PN-03-2026-R
- Plans licensed for 2026
- Education, Pension
- Official website
- bpi.com.ph
- Licensed for: education, pension plans, the plan types on its 2026 licence.Pre-Need Code sec. 10
- Not licensed for: life (memorial) plans. If you are offered one under this name, ask which company issues it.
- Sales counselors: anyone selling the plan needs an IC sales counselor licence of their own.Pre-Need Code sec. 20
How tax applies to the plan
- Documentary stamp tax: pre-need plans carry DST of ₱0.40 on each ₱200 of premium or contribution collected. See documentary stamp tax calculator.NIRC Sec. 186 as amended by RA 10963, from Jan 1, 2018
- Worked example: ₱50,000 of plan contributions collected. DST = ₱50,000 ÷ ₱200 = 250 units × ₱0.40 = ₱100 (Sec. 186).
Before you sign or pay
- Match the company and number. Your contract should name Ayala Plans, Inc. and the licence number shown at the top of this page.
- Ask for the seller's IC licence. Pre-need plans are sold by licensed sales counselors.
- Pay Ayala Plans, not a person. Keep the official receipts issued in Ayala Plans's name.
Questions
Is Ayala Plans legit?
Yes. Ayala Plans, Inc. is licensed by the Insurance Commission (licence PN-03-2026-R). A genuine contract names Ayala Plans, Inc. and that number.
What is the Ayala Plans hotline?
(+632) 889-10000 (24-hour BPI Contact Center), or 1-800-188-89100, as printed on bpi.com.ph.
How long is Ayala Plans's licence valid?
Ayala Plans is licensed for 2026. Pre-need licences are issued per licensing year, so check the IC list for 2027.