AIG Philippines hotline, claims and licence
AIG Philippines Insurance, Inc. is a non-life insurance company. It was formerly Chartis Phils. Insurance Inc..
Licensed. Certificate of Authority no. 2025/26-R.IC non-life insurer list dated Aug 31, 2026. Its 2025 gross premiums written of ₱2,492.2 million rank 20th of the 54 companies in the IC's non-life premium table. That is 1.7% of the ₱149.1 billion written by all non-life and composite insurers in 2025 (₱2,492.2 million ÷ ₱149.1 billion, IC non-life premium table). 9 licensed agents sell for it on the IC agent lists of Sep 25, 2026, the 49th most of the 53 companies licensed to sell non-life insurance.
- Customer hotline+63 2 8 878 5400
- Customer hotline+63 2 8 815 3000
AIG Philippines hotline and claims
| callcenter.phl@aig.com |
From AIG Philippines's contact page.
- Claim refused: you can file it with the IC instead of a court when it is ₱5,000,000 or less per claim (the limit since the 2013 amendment of the Insurance Code), not counting interest, costs and lawyer's fees. Either side can appeal to the Court of Appeals within 30 days.Insurance Code sec. 439
- If AIG Philippines becomes insolvent: the IC's Security Fund pays allowed claims left unpaid, up to ₱20,000 per claim under the Insurance Code as amended in 2013.Insurance Code sec. 378
Complaints
- Write to AIG Philippines first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
AIG Philippines products and plans
- Cyber Insurance
- Marine Cargo Insurance
- Products Liability
- Warranty and Indemnity Insurance
- Contaminated Products Insurance
- Investment Management Insurance
IC records
| Licensed agents, IC lists of Sep 25, 2026 | 9 |
|---|---|
| Agents with a non-life licence | 9 |
| General agents | 1 |
Company details
- Licensed company
- AIG Philippines Insurance, Inc.
- Certificate of Authority
- 2025/26-R
- Former name
- Chartis Phils. Insurance Inc.
- Head office
- 30th Floor AIA Tower (formerly Philam Life Tower), 8767 Paseo de Roxas Avenue, Makati City
- Official website
- aig.com.ph
- Licensed for: non-life insurance such as motor, property, fire, travel and surety bonds.
- Not licensed for: life insurance and VUL. Those come from the life list.
How tax applies to the policy
- Documentary stamp tax: fire, marine and other property insurance policies carry DST of ₱0.50 on each ₱4 of premium charged. See documentary stamp tax calculator.NIRC Sec. 184, in force since Jan 1, 1998
- Worked example: a fire insurance policy with a ₱10,000 premium. DST = ₱10,000 ÷ ₱4 = 2,500 units × ₱0.50 = ₱1,250 (Sec. 184).
Before you sign or pay
- Match the company and number. Your policy should name AIG Philippines Insurance, Inc. and the licence number shown at the top of this page.
- Check the agent. Search their name in the agent check; the result should show AIG Philippines Insurance and a licence end date that has not passed.
- Pay AIG Philippines Insurance, not a person. Keep the official receipts issued in AIG Philippines Insurance's name.
Questions
Is AIG Philippines legit?
Yes. AIG Philippines Insurance, Inc. is licensed by the Insurance Commission (licence 2025/26-R). A genuine policy names AIG Philippines Insurance, Inc. and that number.
What is the AIG Philippines hotline?
+63 2 8 878 5400 (Customer hotline), or +63 2 8 815 3000, as printed on aig.com.ph.
Is AIG Philippines the same company as Chartis Phils. Insurance Inc.?
Yes. The IC list prints Chartis Phils. Insurance Inc. as its former name, so policies issued under that name sit with AIG Philippines Insurance, Inc.