MAAGAP Insurance hotline, claims and licence
MAAGAP Insurance Inc. is a non-life insurance company. It was formerly MAA General Assurance Philippines, Inc..
Licensed. Certificate of Authority no. 2025/03-R.IC non-life insurer list dated Aug 31, 2026. Its 2025 gross premiums written of ₱2,936.1 million rank 18th of the 54 companies in the IC's non-life premium table. That is 2.0% of the ₱149.1 billion written by all non-life and composite insurers in 2025 (₱2,936.1 million ÷ ₱149.1 billion, IC non-life premium table). 259 licensed agents sell for it on the IC agent lists of Sep 25, 2026, the 18th most of the 53 companies licensed to sell non-life insurance.
- PACIFICO 24/7 Roadside Assistance+63284594726
- ASSIST AMERICA 24/7 Contact Center+6328811 2511
- ASSIST AMERICA Mobile Number+63917 562 2100
MAAGAP Insurance hotline and claims
| customerservice@maagap.com |
From MAAGAP Insurance's contact page.
- Claim refused: you can file it with the IC instead of a court when it is ₱5,000,000 or less per claim (the limit since the 2013 amendment of the Insurance Code), not counting interest, costs and lawyer's fees. Either side can appeal to the Court of Appeals within 30 days.Insurance Code sec. 439
- If MAAGAP Insurance becomes insolvent: the IC's Security Fund pays allowed claims left unpaid, up to ₱20,000 per claim under the Insurance Code as amended in 2013.Insurance Code sec. 378
Complaints
- Write to MAAGAP Insurance first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
MAAGAP Insurance products and plans
- Motor Insurance
- Travel Insurance
- Residential Property Insurance
- Casualty Insurance
- Personal Accident Insurance
- Surety & Bonds
- Marine Insurance
- Engineering Insurance
IC records
| Licensed agents, IC lists of Sep 25, 2026 | 259 |
|---|---|
| Agents with a non-life licence | 259 |
Company details
- Licensed company
- MAAGAP Insurance Inc.
- Certificate of Authority
- 2025/03-R
- Former name
- MAA General Assurance Philippines, Inc.
- Head office
- 10th Floor, 1001 PeariBank Centre, 146 Valero Street, Salcedo Village, Makati City
- Official website
- maagap.com
- Licensed for: non-life insurance such as motor, property, fire, travel and surety bonds.
- Not licensed for: life insurance and VUL. Those come from the life list.
How tax applies to the policy
- Documentary stamp tax: fire, marine and other property insurance policies carry DST of ₱0.50 on each ₱4 of premium charged. See documentary stamp tax calculator.NIRC Sec. 184, in force since Jan 1, 1998
- Worked example: a fire insurance policy with a ₱10,000 premium. DST = ₱10,000 ÷ ₱4 = 2,500 units × ₱0.50 = ₱1,250 (Sec. 184).
Before you sign or pay
- Match the company and number. Your policy should name MAAGAP Insurance Inc. and the licence number shown at the top of this page.
- Check the agent. Search their name in the agent check; the result should show MAAGAP Insurance and a licence end date that has not passed.
- Pay MAAGAP Insurance, not a person. Keep the official receipts issued in MAAGAP Insurance's name.
Questions
Is MAAGAP Insurance legit?
Yes. MAAGAP Insurance Inc. is licensed by the Insurance Commission (licence 2025/03-R). A genuine policy names MAAGAP Insurance Inc. and that number.
What is the MAAGAP Insurance hotline?
+63284594726 (PACIFICO 24/7 Roadside Assistance), or +6328811 2511, as printed on maagap.com.
Is MAAGAP Insurance the same company as MAA General Assurance Philippines, Inc.?
Yes. The IC list prints MAA General Assurance Philippines, Inc. as its former name, so policies issued under that name sit with MAAGAP Insurance Inc.