Oona hotline, claims and licence
Oona Insurance Corporation is a non-life insurance company. It was formerly OONA Insular Insurance Corporation.
Licensed. Certificate of Authority no. 2025/70-R.IC non-life insurer list dated Aug 31, 2026. Its 2025 gross premiums written of ₱2,084.0 million rank 22nd of the 54 companies in the IC's non-life premium table. That is 1.4% of the ₱149.1 billion written by all non-life and composite insurers in 2025 (₱2,084.0 million ÷ ₱149.1 billion, IC non-life premium table). 2,215 licensed agents sell for it on the IC agent lists of Sep 25, 2026, the 4th most of the 53 companies licensed to sell non-life insurance.
- Sales and General Inquiries (Landline)(632) 8876 4400
- Sales and General Inquiries (Smart)0920 918 6242
- Sales and General Inquiries (Globe)0917 581 7175
Oona hotline and claims
| Motor and Personal Accident: 24/7 Roadside Assistance | (02) 8459 4727 |
|---|---|
| Health (Purple and Global Shield): 24/7 Assistance (Trunkline) | (02) 8779-6565 |
| teleservice@oona-insurance.com.ph |
From Oona's contact page.
- Check the required documents for your claim type.
- Fill out the online claim form and upload the documents.
- Or report the claim by phone at (02) 8876-4400, Smart 09209186242 or Globe 09175817175.
- Once documents are complete, Oona reviews the claim and sends a settlement offer if approved.
- Claim refused: you can file it with the IC instead of a court when it is ₱5,000,000 or less per claim (the limit since the 2013 amendment of the Insurance Code), not counting interest, costs and lawyer's fees. Either side can appeal to the Court of Appeals within 30 days.Insurance Code sec. 439
- If Oona becomes insolvent: the IC's Security Fund pays allowed claims left unpaid, up to ₱20,000 per claim under the Insurance Code as amended in 2013.Insurance Code sec. 378
Complaints
- Write to Oona first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
Oona products and plans
- Car Insurance
- CTPL Insurance
- Motorcycle Insurance
- Commercial Auto Insurance
- Travel Insurance
- Health Insurance (Global Shield, Purple Shield)
- Critical Illness Insurance
- Personal Accident Insurance
IC records
| Licensed agents, IC lists of Sep 25, 2026 | 2,215 |
|---|---|
| Agents with a non-life licence | 2,215 |
Company details
- Licensed company
- Oona Insurance Corporation
- Certificate of Authority
- 2025/70-R
- Former name
- OONA Insular Insurance Corporation
- Head office
- OONA Center, Acacia Avenue, Madrigal Business Park, Ayala Alabang, Muntinlupa City
- Official website
- myoona.ph
- Licensed for: non-life insurance such as motor, property, fire, travel and surety bonds.
- Not licensed for: life insurance and VUL. Those come from the life list.
How tax applies to the policy
- Documentary stamp tax: fire, marine and other property insurance policies carry DST of ₱0.50 on each ₱4 of premium charged. See documentary stamp tax calculator.NIRC Sec. 184, in force since Jan 1, 1998
- Worked example: a fire insurance policy with a ₱10,000 premium. DST = ₱10,000 ÷ ₱4 = 2,500 units × ₱0.50 = ₱1,250 (Sec. 184).
Before you sign or pay
- Match the company and number. Your policy should name Oona Insurance Corporation and the licence number shown at the top of this page.
- Check the agent. Search their name in the agent check; the result should show Oona Insurance and a licence end date that has not passed.
- Pay Oona Insurance, not a person. Keep the official receipts issued in Oona Insurance's name.
Questions
Is Oona legit?
Yes. Oona Insurance Corporation is licensed by the Insurance Commission (licence 2025/70-R). A genuine policy names Oona Insurance Corporation and that number.
What is the Oona hotline?
(632) 8876 4400 (Sales and General Inquiries (Landline)), or 0920 918 6242, as printed on myoona.ph.
How do I file a claim with Oona?
Start from the claims page on myoona.ph, which lists the forms and documents for each claim type. If Oona refuses a claim of ₱5,000,000 or less, you can file it with the Insurance Commission instead of a court (Insurance Code sec. 439).
Is Oona the same company as OONA Insular Insurance Corporation?
Yes. The IC list prints OONA Insular Insurance Corporation as its former name, so policies issued under that name sit with Oona Insurance Corporation.