ValuCare hotline, claims and licence
ValuCare is the brand of Value Care Health Systems, Inc., an HMO (health maintenance organization).
Licensed. Certificate of Authority no. HMO-2026-03-R.IC HMO list dated Aug 31, 2026. Its 2025 revenue of ₱3,187.9 million was the 6th highest of 27 HMOs in IC statistics. Of every peso of revenue in 2025 it paid 79 centavos in members' health care and claims (₱2,505.4 million ÷ ₱3,187.9 million, IC HMO statistics).
- 24/7 Hotlines(02) 8702-3310
- 24/7 Hotlines (Toll-Free)1-800-1-888-1568
- 24/7 Hotlines (Toll-Free)1-800-1-888-7345
ValuCare hotline and claims
| Trunkline (8AM to 5PM), Medical Services | (02) 8702-3388 |
|---|---|
| Trunkline (8AM to 5PM), Other Departments | (02) 5317-4388 |
| 24hrs@valuecarehealth.com |
From ValuCare's contact page.
- Submit the reimbursement claim through the ValuCare SuperApp.
- Send the original documents to ValuCare HQ on Meralco Ave. within 30 days.
- If a claim is disapproved, file a letter of appeal within 7 days of the notice; ValuCare responds within 15 working days.
ValuCare claims page · Reimbursement · Accredited hospitals and clinics
- Claim refused or unpaid: the Insurance Commission regulates ValuCare and sets the rules for adjudicating HMO claims, so the complaint goes to the IC.EO 192 sec. 4(a)
- If the HMO fails: the IC can appoint a conservator, receiver or liquidator to protect members.EO 192 sec. 4(e), 4(i)
Complaints
- Write to ValuCare first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
ValuCare products and plans
- Preventive Healthcare Services
- Out Patient Care Services
- In Patient Services
- Emergency Care Services
- Non Network Emergency
- Valu+ Features
IC records
| Revenue, 2025 (IC) | ₱3,187.9 million, 6th of 27 |
|---|---|
| Health care benefits and claims, 2025 | ₱2,505.4 million |
Company details
- Brand
- ValuCare, Valucare
- Licensed company
- Value Care Health Systems, Inc.
- Certificate of Authority
- HMO-2026-03-R
- Official website
- valuecarehealth.com
- Licensed for: prepaid health care plans: agreed health services for enrolled members, for a fixed fee paid in advance for a set period.EO 192 sec. 2
- Licence: every HMO needs a licence to operate from the Insurance Commission, which issues, renews, suspends and revokes HMO certificates.EO 192 sec. 4(b), 5
- Not an insurer: life insurance comes from a company on the life list, under a different licence.
How tax applies to the plan
- Premiums you pay: employees on pure compensation income cannot deduct HMO or health insurance premiums. Since TRAIN, Sec. 34 allows them no deductions, and the old ₱2,400 health premium deduction is gone. Self-employed people and businesses work under the business-expense rules instead. See health insurance for the self-employed.NIRC Sec. 34 as amended by RA 10963, from Jan 1, 2018
- Worked example: an employee on salary only pays ₱15,000 a year for a family HMO plan. Deduction allowed on the income tax return: ₱0, so taxable income stays the same (Sec. 34 as amended by TRAIN).
Before you sign or pay
- Match the company and number. Your contract should name Value Care Health Systems, Inc., not only the ValuCare brand, and the licence number shown at the top of this page.
- Ask for the seller's IC licence. Ask which HMO they represent and confirm it with ValuCare.
- Pay Value Care Health Systems, not a person. Keep the official receipts issued in Value Care Health Systems's name.
Questions
Is ValuCare legit?
Yes. Value Care Health Systems, Inc. is licensed by the Insurance Commission (licence HMO-2026-03-R). A genuine contract names Value Care Health Systems, Inc. and that number.
What is the ValuCare hotline?
(02) 8702-3310 (24/7 Hotlines), or 1-800-1-888-1568, as printed on valuecarehealth.com.
How do I file a claim with ValuCare?
Start from the claims page on valuecarehealth.com, which lists the forms and documents for each claim type. If the HMO refuses or delays, complain to the Insurance Commission, which adjudicates HMO claims under EO 192.
How do I get a ValuCare reimbursement?
ValuCare explains reimbursement for services you paid for yourself on valuecarehealth.com; follow the page linked in the claims section above.
Which hospitals accept ValuCare?
ValuCare keeps its list of accredited hospitals and clinics on its own site, valuecarehealth.com. Check it before a planned visit, because networks change.