Sun Life Financial Plans hotline, claims and licence
Sun Life Financial Plans, Inc. is a pre-need company. 3 other companies on the IC lists share the name, each with its own licence.
Licensed. Certificate of Authority no. PN-10-2026-R.IC pre-need list dated Aug 31, 2026. It collected ₱27.4 million in premiums in 2025, 0.11% of the ₱23.9 billion the industry collected (IC pre-need figures). At Dec 31, 2025 its trust fund covered 95% of the reserves it must hold for planholders (₱2,924 million ÷ ₱3,076.2 million, IC pre-need figures).
- Client Care Hotline(632) 8849-9888
Sun Life Financial Plans hotline and claims
From Sun Life Financial Plans's contact page.
- Missed an instalment: you have a grace period of at least 60 days, then at least 2 years to reinstate the plan before it can be cancelled.Pre-Need Code sec. 23
- Want out: you can end the plan in writing at any time and receive the termination value in your contract.Pre-Need Code sec. 24
- If the company fails: the plan's trust fund is for planholders only and cannot pay the company's other creditors.Pre-Need Code sec. 30
Complaints
- Write to Sun Life Financial Plans first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
Sun Life Financial Plans products and plans
- Sun Classic and Sun Elite Pension Plan
- Sun Kaganapan
- Sun Kabuhayan
- Sun Lakbay
- Sun Pensionado
IC records
These 3 companies share the Sun Life Financial Plans name but hold separate licences. Your contract shows which one you deal with.
| Sun Life Grepa Financial, Inc. | life insurer, 2025/28-R |
|---|---|
| Sun Life of Canada (Philippines), Inc. | life insurer, 2025/29-R |
| Sun Life Assurance Company of Canada | servicing insurer, 2025/36-R |
Company details
- Licensed company
- Sun Life Financial Plans, Inc.
- Certificate of Authority
- PN-10-2026-R
- Plans licensed for 2026
- Education, Pension
- Official website
- sunlife.com.ph
- Licensed for: education, pension plans, the plan types on its 2026 licence.Pre-Need Code sec. 10
- Not licensed for: life (memorial) plans. If you are offered one under this name, ask which company issues it.
- Sales counselors: anyone selling the plan needs an IC sales counselor licence of their own.Pre-Need Code sec. 20
How tax applies to the plan
- Documentary stamp tax: pre-need plans carry DST of ₱0.40 on each ₱200 of premium or contribution collected. See documentary stamp tax calculator.NIRC Sec. 186 as amended by RA 10963, from Jan 1, 2018
- Worked example: ₱50,000 of plan contributions collected. DST = ₱50,000 ÷ ₱200 = 250 units × ₱0.40 = ₱100 (Sec. 186).
Before you sign or pay
- Match the company and number. Your contract should name Sun Life Financial Plans, Inc. and the licence number shown at the top of this page.
- Ask for the seller's IC licence. Pre-need plans are sold by licensed sales counselors.
- Pay Sun Life Financial Plans, not a person. Keep the official receipts issued in Sun Life Financial Plans's name.
Questions
Is Sun Life Financial Plans legit?
Yes. Sun Life Financial Plans, Inc. is licensed by the Insurance Commission (licence PN-10-2026-R). A genuine contract names Sun Life Financial Plans, Inc. and that number.
What is the Sun Life Financial Plans hotline?
(632) 8849-9888 (Client Care Hotline), as printed on sunlife.com.ph.
How long is Sun Life Financial Plans's licence valid?
Sun Life Financial Plans is licensed for 2026. Pre-need licences are issued per licensing year, so check the IC list for 2027.