Cherry De Vega, Bookkeeping and Compliance ReviewerReviewed by Cherry De Vega, Bookkeeping and Compliance Reviewer
IC licensedServicing insurer

The Solid Guaranty: licence, claims and complaints

The Solid Guaranty, Inc. is a servicing insurance company. It sells no new policies; it only services Philippine policies it already issued.

Licensed. Certificate of Authority no. 2026/03-R.IC list dated Aug 31, 2026. The IC's 2025 non-life premium table records "No Business Done" for it.

Filing a claim with The Solid Guaranty

  • Claim refused: you can file it with the IC instead of a court when it is ₱5,000,000 or less per claim (the limit since the 2013 amendment of the Insurance Code), not counting interest, costs and lawyer's fees. Either side can appeal to the Court of Appeals within 30 days.Insurance Code sec. 439
  • If The Solid Guaranty becomes insolvent: the IC's Security Fund pays allowed claims left unpaid, up to ₱20,000 per claim under the Insurance Code as amended in 2013.Insurance Code sec. 378

Complaints

  1. Write to The Solid Guaranty first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
  2. Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
  3. Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.

Company details

Licensed company
The Solid Guaranty, Inc.
Certificate of Authority
2026/03-R
Valid until
Dec 31, 2026
  • Licensed for: existing Philippine policies only: collecting premiums, policy loans, cash surrender values and reinstating lapsed policies.Insurance Code sec. 286
  • Buying a new policy? A servicing insurer has stopped writing new business in the Philippines and only services the policies it already issued.Insurance Code sec. 286

Before you sign or pay

  1. Match the company and number. Your policy should name The Solid Guaranty, Inc. and the licence number shown at the top of this page.
  2. Pay The Solid Guaranty, not a person. Keep the official receipts issued in The Solid Guaranty's name.

Questions

Is The Solid Guaranty legit?

Yes. The Solid Guaranty, Inc. is licensed by the Insurance Commission (licence 2026/03-R). A genuine policy names The Solid Guaranty, Inc. and that number.

How long is The Solid Guaranty's licence valid?

The IC prints a validity period under its list: License valid from Jan 1, 2026 to Dec 31, 2026.

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