Pru Life UK hotline, claims and licence
Pru Life UK is the brand of Pru Life Insurance Corporation of U.K., a life insurance company.
Licensed. Certificate of Authority no. 2025/17-R.IC life insurer list dated Aug 31, 2026. Its 2025 premium income of ₱52.8 billion ranks 2nd of the 33 companies in the IC's premium table. That is 13.1% of the ₱403.2 billion all life insurers collected in 2025 (₱52.8 billion ÷ ₱403.2 billion, IC premium table). 34,068 licensed agents sell for it on the IC agent lists of Sep 25, 2026, the 1st most of the 34 companies licensed to sell life insurance.
- PLDT Metro Manila+63 (2) 8887 5433
- Domestic Toll-free1 800 10 PRULINK (1 800 10 7785465)
- Globe Metro Manila+63 (2) 7793-5433
Pru Life UK hotline and claims
| Globe Domestic Toll-free | 1-800-82-785465 |
|---|---|
| contact.us@prulifeuk.com.ph |
From Pru Life UK's contact page.
- Identify your claim type: death, critical illness, medical, or total permanent disability and accidental disablement.
- Gather the documents for that claim type and email them to makeaclaim@prulifeuk.com.ph.
- Track your claim by emailing makeaclaim@prulifeuk.com.ph with the subject 'Claims_inquiry_ticket number', or call the Contact Center.
- Your agent can also help you file.
- Claim refused: you can file it with the IC instead of a court when it is ₱5,000,000 or less per claim (the limit since the 2013 amendment of the Insurance Code), not counting interest, costs and lawyer's fees. Either side can appeal to the Court of Appeals within 30 days.Insurance Code sec. 439
- If Pru Life UK becomes insolvent: the IC's Security Fund pays allowed claims left unpaid, up to ₱20,000 per claim under the Insurance Code as amended in 2013.Insurance Code sec. 378
Complaints
- Write to Pru Life UK first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
Pru Life UK products and plans
- Health
- Protection
- Investment-linked
- PRULink Funds
- Takaful
IC records
| Licensed agents, IC lists of Sep 25, 2026 | 34,068 |
|---|---|
| Agents with a variable life (vul) licence | 31,055 |
| Agents with a life licence | 24,099 |
| General agents | 104 |
| Premium income, 2025 (IC) | ₱52.8 billion, rank 2 of 33 |
Company details
- Brand
- Pru Life UK, PLUK
- Licensed company
- Pru Life Insurance Corporation of U.K.
- Certificate of Authority
- 2025/17-R
- Head office
- 9/F Uptown Place Tower 1, East 11th Drive, Uptown Bonifacio, 1634 Taguig City
- Official website
- prulifeuk.com.ph
- Licensed for: life insurance. Variable life (VUL) may be sold only by an agent with a variable contract licence; 31,055 of Pru Life UK's agents hold that licence.Insurance Code sec. 316
- Not licensed for: car, property and other non-life cover. Those come from the non-life list.
How tax applies to the policy
- Death benefit: proceeds paid to heirs or beneficiaries when the insured dies are not taxable income. Interest the insurer pays on proceeds it keeps for you is taxable. See income tax calculator.NIRC Sec. 32(B)(1), in force since Jan 1, 1998
- Estate tax: proceeds on your own life count in your gross estate when they are paid to your estate, or to a beneficiary you can still change. They stay out when the policy names the beneficiary as irrevocable. See estate and estate tax.NIRC Sec. 85(E), in force since Jan 1, 1998
- Premiums returned to you: the premiums you paid, returned during the term, at maturity or when you surrender a life, endowment or annuity policy, are not taxable income. See income tax calculator.NIRC Sec. 32(B)(2), in force since Jan 1, 1998
- Worked example: a ₱1,000,000 death benefit paid to a beneficiary the insured could still change. Income tax on it: ₱0 (Sec. 32(B)(1)). It adds ₱1,000,000 to the gross estate (Sec. 85(E)); once the estate's deductions are used up, that is ₱60,000 more estate tax at 6% (Sec. 84). Paid to an irrevocable beneficiary, it adds ₱0.
Before you sign or pay
- Match the company and number. Your policy should name Pru Life Insurance Corporation of U.K., not only the Pru Life UK brand, and the licence number shown at the top of this page.
- Check the agent. Search their name in the agent check; the result should show Pru Life Insurance of U.K. and a licence end date that has not passed.
- Pay Pru Life Insurance of U.K., not a person. Keep the official receipts issued in Pru Life Insurance of U.K.'s name.
Questions
Is Pru Life UK legit?
Yes. Pru Life Insurance Corporation of U.K. is licensed by the Insurance Commission (licence 2025/17-R). A genuine policy names Pru Life Insurance Corporation of U.K. and that number.
What is the Pru Life UK hotline?
+63 (2) 8887 5433 (PLDT Metro Manila), or 1 800 10 PRULINK (1 800 10 7785465), as printed on prulifeuk.com.ph.
How do I file a claim with Pru Life UK?
Start from the claims page on prulifeuk.com.ph, which lists the forms and documents for each claim type. If Pru Life UK refuses a claim of ₱5,000,000 or less, you can file it with the Insurance Commission instead of a court (Insurance Code sec. 439).
Does Pru Life UK sell VUL?
Yes. 31,055 of its agents hold the variable contract licence needed to sell VUL (Insurance Code sec. 316), on the IC agent lists of Sep 25, 2026.