EastWest Healthcare hotline, claims and licence
EastWest Healthcare, Inc. is an HMO (health maintenance organization).
Licensed. Certificate of Authority no. HMO-2026-11-R.IC HMO list dated Aug 31, 2026. Its 2025 revenue of ₱1,120.0 million was the 9th highest of 27 HMOs in IC statistics. Of every peso of revenue in 2025 it paid 82 centavos in members' health care and claims (₱918.8 million ÷ ₱1,120.0 million, IC HMO statistics).
- Makati Control Office, Call for help(02) 8817-3333
EastWest Healthcare hotline and claims
| occp@eastwesthc.com |
From EastWest Healthcare's contact page.
- Claim refused or unpaid: the Insurance Commission regulates EastWest Healthcare and sets the rules for adjudicating HMO claims, so the complaint goes to the IC.EO 192 sec. 4(a)
- If the HMO fails: the IC can appoint a conservator, receiver or liquidator to protect members.EO 192 sec. 4(e), 4(i)
Complaints
- Write to EastWest Healthcare first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
EastWest Healthcare products and plans
- Medical plans
- Pharmacy and vision care plans
- Dental health
- On-site medical staffing
IC records
| Revenue, 2025 (IC) | ₱1,120.0 million, 9th of 27 |
|---|---|
| Health care benefits and claims, 2025 | ₱918.8 million |
Company details
- Licensed company
- EastWest Healthcare, Inc.
- Certificate of Authority
- HMO-2026-11-R
- Official website
- eastwesthealthcare.com.ph
- Licensed for: prepaid health care plans: agreed health services for enrolled members, for a fixed fee paid in advance for a set period.EO 192 sec. 2
- Licence: every HMO needs a licence to operate from the Insurance Commission, which issues, renews, suspends and revokes HMO certificates.EO 192 sec. 4(b), 5
- Not an insurer: life insurance comes from a company on the life list, under a different licence.
How tax applies to the plan
- Premiums you pay: employees on pure compensation income cannot deduct HMO or health insurance premiums. Since TRAIN, Sec. 34 allows them no deductions, and the old ₱2,400 health premium deduction is gone. Self-employed people and businesses work under the business-expense rules instead. See health insurance for the self-employed.NIRC Sec. 34 as amended by RA 10963, from Jan 1, 2018
- Worked example: an employee on salary only pays ₱15,000 a year for a family HMO plan. Deduction allowed on the income tax return: ₱0, so taxable income stays the same (Sec. 34 as amended by TRAIN).
Before you sign or pay
- Match the company and number. Your contract should name EastWest Healthcare, Inc. and the licence number shown at the top of this page.
- Ask for the seller's IC licence. Ask which HMO they represent and confirm it with EastWest Healthcare.
- Pay EastWest Healthcare, not a person. Keep the official receipts issued in EastWest Healthcare's name.
Questions
Is EastWest Healthcare legit?
Yes. EastWest Healthcare, Inc. is licensed by the Insurance Commission (licence HMO-2026-11-R). A genuine contract names EastWest Healthcare, Inc. and that number.
What is the EastWest Healthcare hotline?
(02) 8817-3333 (Makati Control Office, Call for help), as printed on eastwesthealthcare.com.ph.
How do I get an EastWest Healthcare reimbursement?
EastWest Healthcare explains reimbursement for services you paid for yourself on eastwesthealthcare.com.ph; follow the page linked in the claims section above.
Which hospitals accept EastWest Healthcare?
EastWest Healthcare keeps its list of accredited hospitals and clinics on its own site, eastwesthealthcare.com.ph. Check it before a planned visit, because networks change.