Pacific Cross hotline, claims and licence
Pacific Cross Insurance, Inc. is a non-life insurance company. One other company on the IC lists shares the name, each with its own licence.
Licensed. Certificate of Authority no. 2025/45-R.IC non-life insurer list dated Aug 31, 2026. Its 2025 gross premiums written of ₱3,231.9 million rank 15th of the 54 companies in the IC's non-life premium table. That is 2.2% of the ₱149.1 billion written by all non-life and composite insurers in 2025 (₱3,231.9 million ÷ ₱149.1 billion, IC non-life premium table). 1,428 licensed agents sell for it on the IC agent lists of Sep 25, 2026, the 5th most of the 53 companies licensed to sell non-life insurance.
Notice from Pacific Cross: The Insurance Commission approved the transfer of Pacific Cross Insurance, Inc.'s whole insurance portfolio to Paramount Life & General Insurance Corporation on 4 Dec 2025. Paramount is now the insurer behind Pacific Cross Insurance policies; Pacific Cross stays as the brand. pacificcross.com.ph
- Head Office Makati (Member Hotline)+63 2 8230-8511
Pacific Cross hotline and claims
| info@pacificcross.com.ph |
From Pacific Cross's contact page.
- Download the notice of claim (NOC) form for your plan (medical, travel, personal accident)
- Follow the 'How to File a Claim' guide on the Customer Center page.
Pacific Cross claims page · Accredited hospitals and clinics
- Claim refused: you can file it with the IC instead of a court when it is ₱5,000,000 or less per claim (the limit since the 2013 amendment of the Insurance Code), not counting interest, costs and lawyer's fees. Either side can appeal to the Court of Appeals within 30 days.Insurance Code sec. 439
- If Pacific Cross becomes insolvent: the IC's Security Fund pays allowed claims left unpaid, up to ₱20,000 per claim under the Insurance Code as amended in 2013.Insurance Code sec. 378
Complaints
- Write to Pacific Cross first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
Pacific Cross products and plans
- Blue Royale
- Select
- Vanguard
- FlexiShield
- Worldwide Elite (Including Schengen)
- Asia and Oceania
- Domestic
- Personal Accident
IC records
| Licensed agents, IC lists of Sep 25, 2026 | 1,428 |
|---|---|
| Agents with a non-life licence | 1,428 |
This company shares the Pacific Cross name but hold separate licences. Your contract shows which one you deal with.
| Pacific Cross Health Care, Inc. | hmo, HMO-2026-02-R |
|---|
Company details
- Licensed company
- Pacific Cross Insurance, Inc.
- Certificate of Authority
- 2025/45-R
- Head office
- 18th Floor, 8 Rockwell Building, Hidalgo Drive, Makati City
- Official website
- pacificcross.com.ph
- Licensed for: non-life insurance such as motor, property, fire, travel and surety bonds.
- Not licensed for: life insurance and VUL. Those come from the life list.
How tax applies to the policy
- Documentary stamp tax: fire, marine and other property insurance policies carry DST of ₱0.50 on each ₱4 of premium charged. See documentary stamp tax calculator.NIRC Sec. 184, in force since Jan 1, 1998
- Worked example: a fire insurance policy with a ₱10,000 premium. DST = ₱10,000 ÷ ₱4 = 2,500 units × ₱0.50 = ₱1,250 (Sec. 184).
Before you sign or pay
- Match the company and number. Your policy should name Pacific Cross Insurance, Inc. and the licence number shown at the top of this page.
- Check the agent. Search their name in the agent check; the result should show Pacific Cross Insurance and a licence end date that has not passed.
- Pay Pacific Cross Insurance, not a person. Keep the official receipts issued in Pacific Cross Insurance's name.
Questions
Is Pacific Cross legit?
Yes. Pacific Cross Insurance, Inc. is licensed by the Insurance Commission (licence 2025/45-R). A genuine policy names Pacific Cross Insurance, Inc. and that number.
What is the Pacific Cross hotline?
+63 2 8230-8511 (Head Office Makati (Member Hotline)), as printed on pacificcross.com.ph.
How do I file a claim with Pacific Cross?
Start from the claims page on pacificcross.com.ph, which lists the forms and documents for each claim type. If Pacific Cross refuses a claim of ₱5,000,000 or less, you can file it with the Insurance Commission instead of a court (Insurance Code sec. 439).
Which hospitals accept Pacific Cross?
Pacific Cross keeps its list of accredited hospitals and clinics on its own site, pacificcross.com.ph. Check it before a planned visit, because networks change.