Milestone Guaranty hotline, claims and licence
Milestone Guaranty and Assurance Corporation is a non-life insurance company.
Licensed. Certificate of Authority no. 2025/39-R.IC non-life insurer list dated Aug 31, 2026. Its 2025 gross premiums written of ₱1,786.1 million rank 28th of the 54 companies in the IC's non-life premium table. That is 1.2% of the ₱149.1 billion written by all non-life and composite insurers in 2025 (₱1,786.1 million ÷ ₱149.1 billion, IC non-life premium table). 90 licensed agents sell for it on the IC agent lists of Sep 25, 2026, the 29th most of the 53 companies licensed to sell non-life insurance.
- Smart+63 920 905 8911
- Globe+63 917 792 7111
- Telephone (Connecting all Departments)(02) 7954-8888
Milestone Guaranty hotline and claims
| info@milestoneguaranty.com |
From Milestone Guaranty's contact page.
- Claim refused: you can file it with the IC instead of a court when it is ₱5,000,000 or less per claim (the limit since the 2013 amendment of the Insurance Code), not counting interest, costs and lawyer's fees. Either side can appeal to the Court of Appeals within 30 days.Insurance Code sec. 439
- If Milestone Guaranty becomes insolvent: the IC's Security Fund pays allowed claims left unpaid, up to ₱20,000 per claim under the Insurance Code as amended in 2013.Insurance Code sec. 378
Complaints
- Write to Milestone Guaranty first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
Milestone Guaranty products and plans
- Surety
- Professional Liability Insurance
- Motor Car Insurance
- Engineering Insurance
- Fire Insurance
- General Liability
- Aviation Insurance
- Marine Insurance
IC records
| Licensed agents, IC lists of Sep 25, 2026 | 90 |
|---|---|
| Agents with a non-life licence | 90 |
| General agents | 8 |
Company details
- Licensed company
- Milestone Guaranty and Assurance Corporation
- Certificate of Authority
- 2025/39-R
- Head office
- Unit 2301-2308, 23rd Floor Park Triangle Corporate Plaza, North Tower, 32nd Street corner 11th Avenue, Bonifacio Global City, Fort Bonifacio, 1634 Taguig City
- Official website
- milestoneguaranty.com
- Licensed for: non-life insurance such as motor, property, fire, travel and surety bonds.
- Not licensed for: life insurance and VUL. Those come from the life list.
How tax applies to the policy
- Documentary stamp tax: fire, marine and other property insurance policies carry DST of ₱0.50 on each ₱4 of premium charged. See documentary stamp tax calculator.NIRC Sec. 184, in force since Jan 1, 1998
- Worked example: a fire insurance policy with a ₱10,000 premium. DST = ₱10,000 ÷ ₱4 = 2,500 units × ₱0.50 = ₱1,250 (Sec. 184).
Before you sign or pay
- Match the company and number. Your policy should name Milestone Guaranty and Assurance Corporation and the licence number shown at the top of this page.
- Check the agent. Search their name in the agent check; the result should show Milestone Guaranty and Assurance and a licence end date that has not passed.
- Pay Milestone Guaranty and Assurance, not a person. Keep the official receipts issued in Milestone Guaranty and Assurance's name.
Questions
Is Milestone Guaranty legit?
Yes. Milestone Guaranty and Assurance Corporation is licensed by the Insurance Commission (licence 2025/39-R). A genuine policy names Milestone Guaranty and Assurance Corporation and that number.
What is the Milestone Guaranty hotline?
+63 920 905 8911 (Smart), or +63 917 792 7111, as printed on milestoneguaranty.com.