IC licensedHMO
Metrocare hotline, claims and licence
Metrocare Health Systems, Incorporated is an HMO (health maintenance organization).
Licensed. Certificate of Authority no. HMO-2026-05-R.IC HMO list dated Aug 31, 2026. Its 2025 revenue of ₱19.3 million was the 26th highest of 27 HMOs in IC statistics. Of every peso of revenue in 2025 it paid 39 centavos in members' health care and claims (₱7.4 million ÷ ₱19.3 million, IC HMO statistics).
- Manila(02) 8519-4427
- Laguna(049) 508-6064
- Cebu(032) 383-3036
Metrocare hotline and claims
| Toll Free | 1800-18880644 |
|---|---|
| Smart | 0998-849-5457 |
| Globe | 0917-116-6995 |
| Mobile Numbers | 0917-508-2543 |
| Cebu Office - Sun | (0942) 9990097 |
| Cebu Office - Globe | (0926) 0585722 |
| Cebu Office - Smart | (0908) 5203246 |
| contactus@metrocarehealth.com |
From Metrocare's contact page.
- Claim refused or unpaid: the Insurance Commission regulates Metrocare and sets the rules for adjudicating HMO claims, so the complaint goes to the IC.EO 192 sec. 4(a)
- If the HMO fails: the IC can appoint a conservator, receiver or liquidator to protect members.EO 192 sec. 4(e), 4(i)
Complaints
- Write to Metrocare first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
Metrocare products and plans
- Out-Patient Clinic Services
- Emergency Care Services
- Hospital Confinement Services
- Dental Care Services
- Preventive Health Care
IC records
| Revenue, 2025 (IC) | ₱19.3 million, 26th of 27 |
|---|---|
| Health care benefits and claims, 2025 | ₱7.4 million |
Company details
- Licensed company
- Metrocare Health Systems, Incorporated
- Certificate of Authority
- HMO-2026-05-R
- Official website
- metrocarehealth.com
- Licensed for: prepaid health care plans: agreed health services for enrolled members, for a fixed fee paid in advance for a set period.EO 192 sec. 2
- Licence: every HMO needs a licence to operate from the Insurance Commission, which issues, renews, suspends and revokes HMO certificates.EO 192 sec. 4(b), 5
- Not an insurer: life insurance comes from a company on the life list, under a different licence.
How tax applies to the plan
- Premiums you pay: employees on pure compensation income cannot deduct HMO or health insurance premiums. Since TRAIN, Sec. 34 allows them no deductions, and the old ₱2,400 health premium deduction is gone. Self-employed people and businesses work under the business-expense rules instead. See health insurance for the self-employed.NIRC Sec. 34 as amended by RA 10963, from Jan 1, 2018
- Worked example: an employee on salary only pays ₱15,000 a year for a family HMO plan. Deduction allowed on the income tax return: ₱0, so taxable income stays the same (Sec. 34 as amended by TRAIN).
Before you sign or pay
- Match the company and number. Your contract should name Metrocare Health Systems, Incorporated and the licence number shown at the top of this page.
- Ask for the seller's IC licence. Ask which HMO they represent and confirm it with Metrocare.
- Pay Metrocare Health Systems, not a person. Keep the official receipts issued in Metrocare Health Systems's name.
Questions
Is Metrocare legit?
Yes. Metrocare Health Systems, Incorporated is licensed by the Insurance Commission (licence HMO-2026-05-R). A genuine contract names Metrocare Health Systems, Incorporated and that number.
What is the Metrocare hotline?
(02) 8519-4427 (Manila), or (049) 508-6064, as printed on metrocarehealth.com.