Manulife hotline, claims and licence
Manulife is the brand of Manufacturers Life Insurance Company (Phils.), Inc., The, a life insurance company.
Licensed. Certificate of Authority no. 2025/22-R.IC life insurer list dated Aug 31, 2026. Its 2025 premium income of ₱14.4 billion ranks 11th of the 33 companies in the IC's premium table. That is 3.6% of the ₱403.2 billion all life insurers collected in 2025 (₱14.4 billion ÷ ₱403.2 billion, IC premium table). 6,913 licensed agents sell for it on the IC agent lists of Sep 25, 2026, the 7th most of the 34 companies licensed to sell life insurance.
- Call us+632 8884 7000
- Call us1-800-1888-6268
Manulife hotline and claims
| phcustomercare@manulife.com |
From Manulife's contact page.
- Enter your policy number in eClaims (https://eclaim.manulife.com.ph/), pick a claim category, and upload the supporting documents.
- Wait for an email, within 5-7 business days, saying whether more documents are needed or whether the claim is approved or denied.
- Once approved, the benefit is paid through your preferred disbursement facility within 2 business days.
- Claim refused: you can file it with the IC instead of a court when it is ₱5,000,000 or less per claim (the limit since the 2013 amendment of the Insurance Code), not counting interest, costs and lawyer's fees. Either side can appeal to the Court of Appeals within 30 days.Insurance Code sec. 439
- If Manulife becomes insolvent: the IC's Security Fund pays allowed claims left unpaid, up to ₱20,000 per claim under the Insurance Code as amended in 2013.Insurance Code sec. 378
Complaints
- Write to Manulife first. Put the policy or plan number, what happened and what you want in one letter or email, and keep proof of the date.
- Then go to the Insurance Commission. The IC takes requests for assistance on claims and complaints through its public assistance forms, by email to publicassistance@insurance.gov.ph or by phone on (02) 8523-8461 local 103 or 127.
- Report anyone selling without a licence to the IC Regulation, Enforcement and Prosecution Division, repd@insurance.gov.ph.
Manulife products and plans
- Health Insurance Plans
- Protection Plans
- Savings
- Education
- Retirement
- Variable Life Insurance (VUL)
- Group Products
IC records
| Licensed agents, IC lists of Sep 25, 2026 | 6,913 |
|---|---|
| Agents with a life licence | 6,322 |
| Agents with a variable life (vul) licence | 5,240 |
| General agents | 2 |
| Premium income, 2025 (IC) | ₱14.4 billion, rank 11 of 33 |
Company details
- Brand
- Manulife, Manulife Philippines
- Licensed company
- Manufacturers Life Insurance Company (Phils.), Inc., The
- Certificate of Authority
- 2025/22-R
- Official website
- manulife.com
- Licensed for: life insurance. Variable life (VUL) may be sold only by an agent with a variable contract licence; 5,240 of Manulife's agents hold that licence.Insurance Code sec. 316
- Not licensed for: car, property and other non-life cover. Those come from the non-life list.
How tax applies to the policy
- Death benefit: proceeds paid to heirs or beneficiaries when the insured dies are not taxable income. Interest the insurer pays on proceeds it keeps for you is taxable. See income tax calculator.NIRC Sec. 32(B)(1), in force since Jan 1, 1998
- Estate tax: proceeds on your own life count in your gross estate when they are paid to your estate, or to a beneficiary you can still change. They stay out when the policy names the beneficiary as irrevocable. See estate and estate tax.NIRC Sec. 85(E), in force since Jan 1, 1998
- Premiums returned to you: the premiums you paid, returned during the term, at maturity or when you surrender a life, endowment or annuity policy, are not taxable income. See income tax calculator.NIRC Sec. 32(B)(2), in force since Jan 1, 1998
- Worked example: a ₱1,000,000 death benefit paid to a beneficiary the insured could still change. Income tax on it: ₱0 (Sec. 32(B)(1)). It adds ₱1,000,000 to the gross estate (Sec. 85(E)); once the estate's deductions are used up, that is ₱60,000 more estate tax at 6% (Sec. 84). Paid to an irrevocable beneficiary, it adds ₱0.
Before you sign or pay
- Match the company and number. Your policy should name Manufacturers Life Insurance Company (Phils.), Inc., The, not only the Manulife brand, and the licence number shown at the top of this page.
- Check the agent. Search their name in the agent check; the result should show Manufacturers Life Insurance (Phils.) and a licence end date that has not passed.
- Pay Manufacturers Life Insurance (Phils.), not a person. Keep the official receipts issued in Manufacturers Life Insurance (Phils.)'s name.
Questions
Is Manulife legit?
Yes. Manufacturers Life Insurance Company (Phils.), Inc., The is licensed by the Insurance Commission (licence 2025/22-R). A genuine policy names Manufacturers Life Insurance Company (Phils.), Inc., The and that number.
What is the Manulife hotline?
+632 8884 7000 (Call us), or 1-800-1888-6268, as printed on manulife.com.
How do I file a claim with Manulife?
Start from the claims page on manulife.com, which lists the forms and documents for each claim type. If Manulife refuses a claim of ₱5,000,000 or less, you can file it with the Insurance Commission instead of a court (Insurance Code sec. 439).
Does Manulife sell VUL?
Yes. 5,240 of its agents hold the variable contract licence needed to sell VUL (Insurance Code sec. 316), on the IC agent lists of Sep 25, 2026.